Mercure Thalasia Costa de Murcia

The pictures on the website really do not correspond to reality. Nowhere were opening hours stated. When we arrived the outdoor pool was closed, and in the morning after breakfast it was also closed. So not being able to swim outside. The breakfast room was a big mess. The tables were only cleared after everyone had breakfast. You get lost in the hotel. No turn signals anywhere. No coffee or tea in the room. Definitely not worth 4 stars.

Not the best of service, and certainly not a 4 star, did not get a good nights sleep. The room was really hot, and was told they could not turn on the aircon. They said just turn the heating off, and open the door. However the pool vacuum was on all night, which was loud all night. When we complained in the morning, there was very little empathy or sympathy. The breakfast was very poor quality, over cooked bacon, cold scrammed egg……., don’t expect 4 star service as you won’t get it. There are far better hotel along the road which care and cater for their customers.

We live only 20 minutes away and needed a quick break away with a heated pool area for some exercise. We made the perfect choice with this hotel. On arrival the reception staff were very helpful and we asked for a specific orientation for our room and got exactly that. The room was very clean with all the amenities we needed. We were able to get straight into the spa for the morning session. Breakfast was good with plenty of choice, perhaps my only downside would be the hot food was not hot. The marine pool area and facilities were excellent and the receptionist there was very friendly and helpful. We even had a few hours on the sun beds outside around the outside pool We were here out of season so it was very quiet with not many people around and not too many staff either. There are not too many places close by to eat or drink in the evening. We enjoyed our trip and will definitely go again very soon.