Eurostars Mar De Vigo

It is HORRIBLE the conditions and cleanliness of this hotel. When you arrive, the park in front of the hotel is disgusting and is never cleaned. When I arrived at the front desk, it looked like a cheap hostel; all the furniture was broken. Then I went up to see the handicapped room, and they have no idea what accessible means. It was horrifying. I told them to refund my money, and I left for the Attica 21, which was completely different: accessible, clean, and very well attended. Please, whoever gave it a star should visit that hotel as a surprise; it doesn't even deserve 2 stars. I always try to stay at Eurostar hotels; they are very good, but avoid this one in Vigo.

⭐️⭐️☆☆☆ 2/5 Great disappointment for a 4-star hotel We chose this hotel for the photos, the location by the river and the expectation to enjoy a nice view of the marina. Unfortunately, the reality was very different. We paid around €179 per night for a family room and were placed in a room whose view was directly to an abandoned building and to an industrial zone associated with Repsol's deposits. Whenever we opened the window, that was the landscape we found. Given the image promoted by the hotel, we feel misled by the expectations created. Once we verified the situation, we requested room change. The answer was that it would not be possible because that was the only room available with extra bed for our child. I understand that there may be limitations of availability, but what most disappointed me was the lack of interest in looking for any alternative or in showing concern for customer satisfaction. Another negative point was the breakfast, charged separately for about 10€ per person, including children. Given the amount already paid for the stay, I expected a more balanced offer and a better quality-price ratio. The hotel may have rooms with nice views, but this was not our experience. I advise prospective guests to confirm in advance the exact location of the room and the type of view that will be assigned to them. I share photos from the actual view of our room so other travellers can evaluate for themselves. What marked me most negatively was not just the sight, but the lack of sympathy, empathy and concern in resolving a situation that clearly left the client dissatisfied. Unfortunately, this experience was far below what I expected from a four-star hotel.

The hotel is located within walking distance from the center of Vigo. Fast check ing and pretty attentive staff. Spacious room, clean and with complimentary water both days. Spacious bathroom, although I miss a shower. Breakfast quite good and with quick replenishment, with quality products. To come back.