Nuevo Vichona

Simple hotel, very cozy, eat very well and the staff very nice and attentive, the waiters of the dining room are a charm and the buffet very rich all and well served, they did not let finish the trays, the pool very well despite being October the very warm water, I recommend it one hundred percent.

I am writing to express my displeasure with the experience I experienced during my recent stay at your hotel this weekend. Unfortunately, I encountered several drawbacks that prevent me from recommending its establishment and that I believe must be addressed urgently to improve the quality of service. 1. Dirt on hammocks and carpets: It was very disappointing to find the hammocks and carpets in a state of obvious dirt. As a guest, I expected an adequate standard of cleaning, especially in areas of common use where you seek to relax and enjoy the atmosphere. 2. Disrespect for privacy: On one occasion, the cleaning staff entered my room before Check-out without calling or warning. This act is not only a lack of respect for privacy, but also uncomfortable and disturbing for any guest. 3. Problems with heating: During my stay, the temperatures reached 14 degrees and unfortunately the air conditioning was not working in hot mode. I was cold overnight and had to use two blankets to rest minimally comfortable. When communicating this situation to the hotel staff, I hoped that some solution would be offered, but I received no alternative. Given the level of expectations you have when staying at your hotel, I find these issues unacceptable. I ask you to take steps to improve these aspects and I would like a response on how you intend to address these issues to avoid other guests going through the same situation. I would appreciate compensation or some alternative that demonstrates your commitment to customer satisfaction.

I give 4🌟 q could be 5 perfectly except a couple of nuances q point out below (breakfast time until 10.00 a.m. to q dawn all year q you want me to tell you seems very early and the price per room tp is the most economical but good we are in the middle of summer and normal q take advantage, but good is the usual in this area .. As for the hotel is a very suitable family accommodation to go with the family to spend a few days as was our case in which we spent 6 nights.. The pleasant, quiet stay I mean no noises (especially in our case the rooms q back) very clean (something q value very much) comfortable rooms a little but correct and to highlight comfort mattress and shower tray, attentive staff correct and Pro (many staff x true) The situation tb is good (you are not into the bustle of Sanxenxo, ideal for excursions, 5 minutes beaches, 5 minutes Sanxenxo 5 minutes Portonovo, 15 O Grove/San Vicente, etc.. That's if it forces you to take the 🚗 for everything... Well translated I think we will repeat but better in June /September .. I say this pq personally I do not like the bustle or the masses and the rates drop considerably .. By some mention to Luís (always saw him at night in reception, a lovely boy with nice conversation)