Dona Teresa

Correct hotel, but it accommodates large groups... Despite this, the front desk service is very good; however, the bar restaurant only focuses on the groups.

The deluxe room is fine in terms of size, but it lacks any details that differentiate it from a basic room, such as a bathrobe, slippers, water, etc. It costs almost double that of the basic room. The refrigerator was empty, dirty, and had a wine glass in it; since when? On the first day, we reported it at the reception, and no one removed it. I thank the afternoon receptionist for being attentive and letting me know that I had left the car lights on.

I have stayed here a number of times over the past decade when volunteering with Pueblo Ingles. I have really liked to stay in this hotel and thus specifically volunteered for when this is the venue. It has been fine FOR ME before. Obviously I cannot speak for every week when used for PI over the years. In 2022 when I was there in July about half our party of getting on for 40 people fell sick. I did not. 2024 was fine. I was not so lucky this time. We heard that there had been sickness the previous week. There was in the week following ours too. The peak sickness was in my week. Of the 35 people in our group at least 30 fell sick with the sickness starting almost as soon as we arrived. How sick people were varied from a few hours or more to a week or more. I was in the latter group with over a fortnight of illness. No doctors were called so I cannot prove what the sickness was but it was assumed to be norovirus and when I described my symptoms to a doctor on-line that was confirmed. Everyone was kind but I was suffering. Obviously I do not know who would be responsible for the problem. I only know that there was a serious problem. I would be wary of going back without knowing that some sanitary action had taken place. I am sorry.