Hotel Victoria

My stay at the Hotel Victoria has been really very positive. From the first moment, the staff's attention was excellent, with a friendly, approachable, and professional manner that made us feel very comfortable throughout the entire stay. The room was very well maintained, clean, and tidy, and it had everything necessary to enjoy a few pleasant days. The bed was comfortable and the hotel atmosphere was quiet, something that is greatly appreciated to be able to rest well after a day out. They were always attentive and willing to help with any question or need, maintaining a very pleasant attitude at all times. In short, it was a very satisfactory experience. It is a hotel that I would recommend without a doubt to anyone looking for a comfortable, clean place with good service. The value for money seemed quite good to me and, if I were to return to the area, I would stay again without thinking twice.

Very disappointing experience, especially because of the treatment received when expressing my dissatisfaction. Regardless of whether an establishment agrees with a customer's criticism or not, I consider that the minimum is to respond with politeness and professionalism. In my case, after explaining my discomfort, the response I received from the accommodation was literally: **“BITTER!!”** I find such a response totally inappropriate for an establishment that works with the public. Instead of trying to understand the situation, giving an explanation, or simply responding politely, they chose to address me in that manner. To me, the way an accommodation handles a complaint says as much as the stay itself. After this experience and, above all, the treatment received afterward, I would not return nor would I recommend it.

Although it is claimed that it is close to the beach of Segur de Calafell, this hotel is actually quite far from it. To get to an area where you can swim you have to cross a filthy train station, frequented by drug addicts, and then continue through the port area: a long and unpleasant walk. The hotel management leaves much to be desired: the manager was unpleasant, the breakfast portions were scarce, and the pool was narrow and needed cleaning. In addition, the street noise made it difficult to rest.