Apartamentos Albatros

Hotel its self is lovely apartment was lovely .the bar staff so nice .no information outside or in reception or entertainment just took pot luck . The reception staff never greeted you with a good morning just ignored every one especially the young Chinese girl and the young girl with the mop of dark hair ,they need to go on a customer service course . We found ourselves going across the road to the 4Rplayapark for evening entertainment as they have a large notice board out front of the hotel showings what’s on . Was greeted every evening with a smile from the female and gentleman and it wasn’t even our hotel

WORSE IMPOSSIBLE On September 5th we had a reservation at the Albatros Family hotel in Salou. When I booked in June, I requested that the apartment be on a high floor and if possible with a view, to which the hotel itself replied in writing that they would do their best. But when we checked in and I asked at the front desk, they answered me rudely that views were for an extra charge and that they didn't have any apartments on a high floor and that they were very surprised that they had answered me in those terms, as if I were lying; luckily I had the printed email and showed it to them. They insisted rudely that ocean views were for an extra charge and added that they had also assigned us an apartment on the ground floor. The apartment turned out to be 106 and was on the same floor as the front desk. Simply by observing the entrance door and comparing it with those of the other apartments that were on the same floor, it was already foreshadowed that it had not been renovated. When we entered we found a dark, old, and bad-smelling apartment. The living room furniture was very old, the mattresses in the master bedroom were scrawny, the second bedroom had a bunk bed with two beds connected by a rusty ladder and the mattresses were even worse than those in the other room, the bathroom door had a lot of moisture and was gnawed at the bottom. I felt cheated since the assigned apartment 106 had nothing to do with what I had booked on Booking. As you can see on the website, what they advertise are bright apartments, with light-colored furniture and no bunk beds. I went back to reception, although they ignored me and it was humiliating, I finally managed to get them to attend to me. The head of reception was very rude and urged me in a bad manner to cancel the reservation, saying that they would give us a refund without a penalty. I told her that we would then be left defenseless, but she insisted without any empathy, her intention being to throw us out. We went into the apartment to be able to contact Booking and see alternatives, but they kept bothering us by knocking on the door repeatedly saying that we had to leave, even though they still had our money and had since June. I had an anxiety attack and cried a lot, I felt mistreated as a person and as a customer. Finally we left on an adventure without knowing if we would find somewhere to sleep and not knowing how the refund would be handled. My reservation did not entitle me to a sea view, but they could have taken into account that it should be on a high floor, considering it was made in June. In any case, of course my reservation did not give them the right to accommodate us in an apartment of a category and characteristics far inferior to those advertised. I am still considering filing an administrative complaint and the claim form that I requested and have in my possession.

Another great stay 6th time visiting this hotel as always the staff makes this place our go to destination,big shout out to javier perfect gentleman.romi kept the place spotless and cant wait to return in the near future.