Los Peces

Disastrous experience on a trip to Salou for 18-year-old students. Housed in a hotel under construction, without air conditioning, unable to go out to the terrace at night, watched like in a prison. The worst part is that they kept the deposit of several groups for no reason. They play with the kids' excitement.

Too expensive for what it is. It does not have a washing machine or an oven. There were no scissors. Some tongs that were there to flip the food were broken. The kitchen light worked when it wanted to. The bathroom ceiling was full of water droplets, some of which were falling to the floor; in one of the rooms, the air conditioning would sometimes drip, wetting the sheets; the other room did not have air conditioning or a shutter. In the bathroom, the window could not be opened because there were pipes or things. The apartment floors seemed like they were always damp, like slightly humid always. The bathroom did not have a showerhead, only the fixed spout above. The terrace is very nice, but since it was open at the bottom, my small dog could not go out onto the terrace. The keys were terrible, that they do not give them to you until five in the afternoon and you have to leave them at ten in the morning. There is no hair dryer. The good thing is the location and the number of supermarkets and restaurants nearby, and it is central and the pool (although there are many lounge chairs where you cannot even raise or lower the headrest), you cannot bring food or drinks in either.

Here’s a stronger, more detailed version that still reads like a genuine Tripadvisor review. We booked Rentalmar Los Peces Apartments for a week’s self-catering holiday, but unfortunately it was a really disappointing experience. One of the main reasons we booked was because the accommodation advertised free Wi-Fi and air conditioning. When we arrived, there was no air conditioning and no Wi-Fi, despite both being advertised. The apartment itself wasn’t much better. The cooker didn’t work, which made self-catering pretty pointless, and the TV didn’t work either. We were travelling with our teenager, and with the World Cup on, having a working TV and Wi-Fi wasn’t a luxury – it was something we’d reasonably expected, especially as both had been advertised. Instead, we were left with neither. To make matters worse, there was major building work taking place throughout our stay. Work started early every morning, waking us up, and continued throughout the day with constant drilling, hammering and other construction noise. There was also dust everywhere around the complex because of the work. None of this was mentioned before we booked or arrived, and it had a huge impact on what should have been a relaxing holiday. The lifts were also out of order, adding even more inconvenience. What really disappointed us was the complete lack of customer care from the accommodation staff. Every time we raised an issue, they seemed completely uninterested and showed no concern whatsoever. Rather than trying to help or even acknowledging the problems, we were simply told to contact Loveholidays. We felt like nobody at the accommodation wanted to take any responsibility or make any effort to improve our stay. Things became even more frustrating when Loveholidays told us they had spoken to the accommodation and that the manager would be there at 8am for us to speak to. We went to the office just after 8am only to be told there wasn’t a manager because they’re apartments, not a hotel. We were also told we had no right to complain, which was really upsetting and embarrassing after making the effort to go there because we’d been told someone would be waiting for us. After we got home, Loveholidays told us that the Wi-Fi was only available at an extra cost. I checked the accommodation’s own website again and it clearly says free Wi-Fi and air conditioning are included, so that just added to the frustration. We still enjoyed Salou itself, but the accommodation definitely took the shine off the holiday. Between the lack of advertised facilities, the broken appliances, the constant building work, the poor customer service and the way our concerns were handled, we wouldn’t stay here again. If you’re thinking of booking Rentalmar Los Peces Apartments, I’d strongly recommend checking recent reviews and making sure the facilities you’re expecting are actually available before you book.