Murillo Apartamentos

We arrived at 10.30 am in Salou to look for our Apartment, (and look we had to) no name on the Apartment, no Reception in the block, had to ask in pub where the Murillo Apartments were. We made a phonecall to see where we would get keys. We met a lady from one of the Apartments that showed us where to go, she was after arriving at her Apartment and was out buying cleaning products to clean the Apartment before it was fit to stay in. We got the keys and got to our Apartment and as soon as we opened the door "the smell" was so disgusting, floors filthy, dirty stained toilet, bath filthy, hook for hanging the shower hose was broken , so to shower ourselves we had to hold the shower hose in our hand . Grout on tiles in Bathroom black with dirt. Curtain falling off the rails, insects walking on the sink in kitchen, microwave filthy dirty, mould and mildew on the walls of bedroom, wallpaper hanging off, tiles broken in bedroom floor and under wardrobes, a hole in the bedroom door, no brush to sweep the floor, no dustbin, no cleaners called all week while we were there. Matress filthy with mildew, €7 a day if you needed Wifi. When we complained to the Rentalmar where we got the keys, they wanted us to move to another Apartment that they had, but, we would have to pay an extra €10 a day for it. The Apartments we bought in our package were advertised as 3*, how they could give it a Star is beyond me. I don't usually take notice of Reviews, but after this I got my package holiday which I paid a lot of money for from Stein Travel based in Tralee, Co. Kerry in Ireland. I contacted them the day we arrived in Apartments to complain, but all they could come up with was to agree and pay the €10 a day to move to another Apartment. I have sent photos by email to Stein travel and they won't even reply, if I ring and ask for "David "in Stein Travel who I bought the holiday from , the Receptionist reply is "he's on another call" I tell her to tell him to ring me back, but no return calls. There is "No" Customer Service from Stein Travel , oh sorry there is and that's if you want to buy a Holiday. If anyone wants photo evidence before they book the Murillo Apartments, I can provide, but one part I can't provide you with is the Rotten Smell. Please all the reviews here are telling the truth, except if you came from very bad housing standards,or you are paid to say otherwise, believe the people who wrote the Genuine Reviews. Filthy Filthy Filthy is what they are. Thank you for reading and Hopefully you won't be fooled like we were. The Questions underneath this is a bit strange eg. Quaint , can be either good or bad depending on the circumstances, stupid Q.

Stayed here 2 weeks ago for a girlie break for 2 nights. Was wary after reading reviews but we're on a tight budget so thought we,d just risk it. Was pleasantly surprised as apartments were clean & spacious with good sized balconies. The lovely man on the desk even gave us appartments next door to each other & walked us round as it was late night. Great bars nearby & fab irish breakfast place round the corner

Stayed for a week in September 2017. Apartments were listed as 3 star... not a chance they are 3 star. No reception, arrived at 1.30am to walk the streets to locate apartment keys. Passer by stopped us to help us eventually. If you do stay here, you are looking for Rentalmar to collect your apartment keys, they are located on the street behind the apartments. The apartment was filthy, dirty sheets, dirty pillows, broken tiles on balcony, rotten smell in bathroom, disgusting bath (had to shower with flip flops on), dirty floors, dirty cutlery. Everything was dirty. The apartments are not serviced so we had no clean towels or sheets for the week & were given half a roll of toilet roll. From speaking to other holiday makers all the apartments are in the same condition. The apartments are residential with a number of units let to agents for holiday makers. No sunbeds or pool bar.