San Martin

We arrived on Saturday the 4th and the receptionist was very kind, but after 5:00 PM there is no one to assist the public until 10:00 the next morning. Regarding the facilities, the common-use restrooms were dirty, the elevator was deteriorated. In the room, despite it being clean, the light did not work, the TV did not work because the outlet was in a dangerous condition. The curtain rod almost fell on our heads and we did not have a closet. The pool area was very good except for the music because it was very loud. Hotel with many possibilities, but in a poor state of maintenance.

We stayed with our 2-year-old daughter and it was impossible to rest: a wedding was held just below our room, with music until 1 a.m. and noise from guests until 4 a.m. No one had previously warned us that there would be an event that would prevent rest. Despite claiming, the hotel refused to refund the amount and their response was disrespectful and ironic. A very negative experience, especially for families with children: I do not recommend it to anyone.

When I went to sleep, the sheets on a bed were wet. In the morning (there is no one at night), we complained to the receptionist, who said she would call me. I called myself after two days, and she hung up my phone, after raising her voice and in bad ways. The care has been very disrespectful and rude. He didn't call back. We're very upset.