Europe San Salvador

The waiter whose name is Alcide treated us with 10/10 politeness, very kind and very professional, and the only drawback is that the showers are very narrow and very small

The rooms were clean, and the air conditioning worked which made our stay ok, although you couldn’t swing a cat in the shower! Unfortunately, there were several aspects of the holiday that let the hotel down. Even for a 3-star hotel, I think it's reasonable to expect the food to be edible. Sadly, the food quality was below average and we struggled to find anything to eat. Everything was under cooked! The all-inclusive drinks system was also confusing and inconvenient. You had to pay a deposit for a plastic cup which you had to keep your entire stay. At the end of the stay, the manager was reluctant to return our cup deposit because we didn't have the receipt. It left a poor final impression. It was evident the manager was trying to be difficult which leads me on to the main reason I give this hotel a 1 star. The biggest disappointment for me was that I didn't feel particularly welcome as a British guest. This wasn't just within the hotel but also in the local area. I experienced unfriendly and unhelpful attitudes from some of the pool bar staff, and I frequently noticed looks of disapproval from locals around the pool. It’s obvious this area is for locals and they do not approve of British guests visiting. Overall, although the rooms themselves were ok, the poor food, frustrating all inclusive system, and not feeling welcome mean this is not a hotel or an area that I would choose or recommend for any British travelers!

Everything bad, cockroach in the bathroom, very scarce food, dirt in the pool, bad smell.. the best part is the workers but it is noticeable that they DO NOT invest, so we will not return 👍