Quality Reus

I do not recommend this hotel at all. Mainly because of the staff. The girls at the front desk showed me that they are just there to get through the day quickly, finish the month, and get paid. No empathy or involvement with the customers. Both of them were outside smoking and the reception was unattended. The phone ringing. There were 8 of us guests (4 rooms) + 2 couples who were waiting. We all wanted to file a complaint. But in the end, you give up so as not to complicate your life. Horrible service.

Many things to improve: the reception service, the smell of tobacco, the lack of soundproofing, the bathtub (you almost need a ladder to access it), old and broken furniture...

We stayed at Hotel Cristal Quality Reus for 3 nights as part of a mystery holiday package and overall had a very positive experience. For a 3-star hotel, the rooms were exceptionally clean and well-presented. All bedding and towels were fresh and clean on arrival, and we had no complaints about the room throughout our stay. The staff were friendly, welcoming, and always helpful when needed. The location is excellent for getting around. There are bus stops right outside the hotel and the train station is just a short walk away, making it easy to travel to and from the hotel and explore the surrounding area also there is a supermarket and McDonald’s just across the road from the hotel which is super convenient. The only downside was the traffic noise from the busy road outside. Our first night’s sleep was disrupted because of this. However, after purchasing earplugs in Barcelona, we slept very well for the remaining two nights. I’d recommend bringing earplugs with you. Overall, this is a clean, comfortable, and conveniently located hotel with helpful staff. We would happily stay here again and feel it offers good value for a 3-star hotel.