H10 Gran Tinerfe

We've just returned from another wonderful break. Staff are friendly professional and the hotel so clean and well maintained. They really can't do enough to make your stay enjoyable. Thank you to you all.

Just returned from a 5 night break at the H10 Gran Tinerefe . 30/6/26 to 5/7/26 Had stopped at the H10 Oceans Suites in Fuerteventura in 2025 so was expecting similar standards as that hotel I booked half board but upgraded the room to superior double room with sea view for solo use which cost an extra £125 plus. On arrival I was greeted with the usual free drink whilst awaiting my room .I was given room 608 which is the corner end of the hotel facing the beach on entering the room i was shocked how tiny the room was a double bed was crammed into the room and you struggled to walk around it the interior decor was faded and the major issue was the air conditioning or lack of effective operation iit was noisy and like a warm fan ! Disappointing to say the least ! After 2 days I could bear it no longer struggling to sleep and was affecting my asthma ! I informed reception 3 times and nothing was sorted eventually they sent a chap who pulled down the air con covers then disappeared for an hour leaving plaster and debris all over the floor , eventually he returned and gestured it was better ,IT was not and explained it was colder on the balcony than in the room .Again I went to reception but this this I asked to be moved the lady spoke to her manager and said this could only happen the next day ! I went for dinner and googled the hotel and room and unbelievable the room came up on tripadvisor with the EXACT same issues I was having . I then returned to reception were a lady called Camilla sorted me a room change at once .I was put in room 711 which was fabulous and the type room I should have been given at the start of my holiday as standard . Later the next day I received a phone call asking if everything had been sorted and a bottle of wine and snacks was sent to my room later that night . This short holiday was spoilt by something which could have been prevented maybe because I was on my own they felt justified by this decision .On the positives the cleaning and restaurant staff were excellent and the hotel is in a great position on the beach The pools are well kept and the hotel grounds are clean and tidy .this is a cashless hotel and you pre pay your wrist band which covers your drinks and holiday extras by scanning the band for payment the towels are 20 euros deposit and is refunded on return of the towel again something which was free at other H10 hotels .just another outlay at the start of your holiday which I don’t think is necessary .Overall the hotel has great facilities but be aware of the room choice. Would I go back??? Maybe but only if I knew what room had been allocated before I arrived ! If you upgrade the you should be able to seen the diffence as soon as you enter the room and have wow factor this did not and was the exact opposite sadly !!! If the staff had not be so hard working and the reception lady who was called Camilla had not been so helpful this would have been a lower score !!!! Thanks Chris

Lovely big clean hotel. However we paid for a de-luxe room with a beachfront view. It was a decent size room but it was very dark. The furniture was very outdated The wardrobes had no hanging space. Just draws and shelves so the long dresses I took remained creased. I ended up hanging them over the pictures Not ideal. It was not worth the extra money and I would definitely not stay in that room again n the rest of the hotel rooms are very nice with modern decor The staff were helpful, friendly and efficient. There are three pools and the rule is not to put your towels down then go off to breakfast for an hour or so. One of the pool attendants removed the towels and left a note that if no one had been sitting there for an hour this is what will happen But it happened day in and day out in the end couples were having breakfast separately as if they didn't there would be no beds available which is unacceptable location is good as there are many shops around but further into Costa Adeje is fabulous and a short ride in a cab Having said this I would stay here again and had a very good holiday. The entertainment is quite good and varied. The food is good with lots of choice I have only given 4 stars because of the room