Island Village Crown Group

Apartment 127 had three bedrooms, all ensuite with a well furnished kitchen. Spotless and beautifully furnished. Lovely views and a two minute walk to the Overseas Supermarket, Pharmacy, some bars and restaurants too. For something a bit more lively, 15 minute stroll downhill to the shopping centre, bars and restaurants, many others on the way down! This apartment is up a flight of stairs, but many others in the group overseen by Anna are on ground level. Suitable for families, group of friends and couples! Gated swimming pool two minutes away, gates open by electronic fob.

The apartment we rented was owned by a company called Tenerife rent, or sumup, it was apartment 120a on island village complex. On arrival we walked through the front door into a dingy dated kitchen and we where hit with a putrid stench of sewer drains. We had arrived 2 days later than expected, we found our towels and spare bedding on the veranda dried to a crisp, along with a big old resident cat. The walls had hand prints and splatter everywhere, in every surface there was cig burns, not the odd one, dozens, even the microwave door had cig burns. The bed bases looked liked they had been acquired from a tip, We where never informed we would be sharing the apartment with a army of ants, ant poison had been used however the unlucky ants hadn’t been swept away by the cleaner just left to pile up, ants ran over every surface in the apartment where the tooth brushes sat, on the kitchen surfaces everywhere. We complained straight away and requested a refund of our £1000 deposit, we where told under no circumstances would she refund. She sent a cleaner to re clean and she did a great job, however within minutes of her leaving the ants returned in numbers. On the 3rd morning our resident cat hadn’t moved for 2 days and jokingly I said it might be dead and lone behold it was dead. We re contacted the owner and informed her, her response was, “it’s not my fault and she couldn’t do anything about it and was still not willing to refund” It was the last straw for us we left and found alternative accommodation. The apartment didn’t display a VV sign plus there’s no complaints book available. It’s been the worst holiday experience ever.

I have just came back from visiting casa palmeras which was a beautiful 3 bed villa . Xana was extremely helpful and was always on hand to answer any queries I had before arriving. Veronique and her team looked after us when we were there and again couldnt do more to help. We walked down to costa adeje most nights which was a nice 30 minute and there were plenty of shops local to the villa. We cant wait to return!