Riu Palace Tenerife

A return to the RIU palace. We emailed a couple of requests in advance which were fulfilled (room request, empty minibar). We have stayed several times and the hotel is getting a little tired and in need of an update. The sun loungers and cushions are grubby/moldy and dated. There is mold on the room air con outlet (shudder). In the Sunshine Bar I wouldn’t sit on a chair without a towel. Missing tiles in the adult pool. For the rest of the hotel, the room cleaning is good, plenty of staff, management is present and visible. Restaurant buffet is hot with plenty of choice. Drinks prices pretty reasonable eg €14 for a bottle of Rose wine. Standout staff Laura and Sofia in the Sunshine Bar, Camilo, Mebarak in the outside main restaurant. It’s a great location, but we won’t return until there’s been some maintenance and upgrades to bring it back to 5 star.

Riu Palace was great. Food was fantasic as usual . Housekeeping was 4 out of 5, just not up to the usual standard. Anyone thinking of going to the hotel please think of getting a taxi to and from airport. Costs about £30 but really worth it. Bus can take about an hour after drop offs, but that is after waiting for 30-40 minutes for the rest of the passengers. Also there are children at this hotel who do of course make lots of noise. However after all that I will return,great holiday.

The staff were exceptionally friendly and helpful; nothing was ever too much to ask. The hotel truly excels in cleanliness and hygiene — common areas are kept spotless throughout the entire day. (Perhaps the sun loungers outside could be rinsed more regularly on the underside.) The buffet food was tasty and offered a very varied selection every day. Krystal restaurant and the Spanish restaurant also served delicious dishes. One point for improvement, however, is that drinks were often not served cold enough. This was especially noticeable with wines by the glass, and even the sparkling wine (bottle/glas ) in the buffet restaurant. Occasionally, bottled beer was also not chilled sufficiently. Our room was cleaned very well. Regarding dress code in the restaurants, it might be better to reinforce the expectation of restaurant‑appropriate attire. It suits the beautifully set tables for dinner. I did notice a bit too many men wearing shorts, which don’t really fit the atmosphere (they are more linked to sportswear). Our thanks also go to Hotel Director Acevedo for arranging a chilled welcome drink in our room. Despite the small remarks, I still give the hotel the highest rating.