Lovely complex, great location – but one issue with the pool
The complex itself was lovely. Rooms are a good size with everything you need. The staff at reception and the cleaning staff were absolutely amazing — friendly, helpful and always welcoming. As the other reviews mention, the whole place is very clean and extremely well kept.
The location was perfect for us. It’s quiet and peaceful, which we really enjoyed. There’s a lovely square directly opposite with some great restaurants, but most places are finished by around 11–11:30pm, so if you’re looking for nightlife and somewhere that stays lively late into the night, this probably isn’t the place for you.
We hired a car, so whenever we wanted a bit more hustle and bustle, we could drive into Los Cristianos and Playa de las Américas. However, we actually much preferred coming back to the quiet, chilled atmosphere here.
There’s also a lovely coastal boardwalk leading to the next little town. It’s about a 15-minute walk and definitely worth doing. This is where you’ll see more of the locals — eating, sunbathing and even jumping off the pier. There are some beautiful seafood restaurants along the way, so I’d highly recommend taking the walk down and having a look.
The only real thing that lets the complex down for us is the pool. It’s quite small and not particularly deep. Unfortunately, our experience with one of the lifeguards also wasn’t great. He came across as quite rude and seemed to spend a lot of time telling children off and approaching parents publicly when kids jumped into the pool.
I completely understand that lifeguards have a job to do and safety rules need to be followed — I would be the first person to support that if children were being dangerous, disruptive or disrespectful. However, the way this particular lifeguard dealt with things felt unnecessarily confrontational and took away from the relaxed atmosphere around the pool.
Interestingly, the other two lifeguards who covered his days off were completely different. They were friendly, engaging with customers and created a much nicer atmosphere around the pool.
Our kids actually said the best four days of the holiday were the days “Grumpy” was off! 😂
Overall, though, we really enjoyed our stay. The complex is beautiful, clean and well maintained, the location is fantastic if you prefer somewhere peaceful, and the staff (apart from our experience with the one lifeguard) were excellent.
We would definitely consider coming back — just hoping “Grumpy” is on holidays! 😂