Barcelo Santiago

Very quiet hotel, quiet area, to enjoy the scenery and the accommodation. Natural pool swimming area just a few meters away.

Two words would best describe the restaurant and bar areas experience at this Hotel. Disfuntional and Disorder I not saying that the staff don't work hard they do unfortunately there is not enough of them when you need them in this busy hotel. Subsequently I find myself writing this poor review due to our honest and personal experiences. First night arrival at hotel. Evening meal at main restaurant arrived around 8pm wasn't very busy we were told at the restaurant entry area that you help yourself to food and staff will do a table service for drinks. Twenty minutes passed and we had no table service the staff were to busy setting tableware for breakfast. Eventually we got served,as you can imagine we were not overly impressed. However to be fair the service in the restaurant varied depending on what time you decided to eat and how busy it got. At the Breeze Bar you are completely ignored or forgotten about when you want a drink this applies to anytime of the day and far worse into the evening, this is due to not having enough attentive staff when you need them at the busiest times during the evening. We waited 15 mins before getting served at our table and then two more staff come over and asked to serve us ! you couldn't make this up... totally Disfuntional. The Aloe Bar is well under staffed. They have one member of staff making all the drinks and making the time consuming cocktails to order and then he has to do a table sevice...what a totall joke... You can wait 20 minutes plus. Some people get fed up with waiting and leave you can't blame them. The only problem is when you have paid upfront for all inclusive which includes drinks and you just can't get one anywhere this is not exeptable. You just can't get a drink in this hotel without a long wait or a long queue at the bar because people are feed up with the poor table service. Unfortunately from what we saw the more people stood at the bar waiting to get a drink leads to longer waiting times for a table sevice. We had to wait in a queue for 15 minutes just to get bottles of water.

Clean, comfortable, good room & facilities. Excellent pools but the usual sun bed reserving was going on at 7.30 am (sometimes earlier) and nothing was done about it. Entertainment was a bit eclectic. Food was ok for this type of hotel, could have done with more offerings to the British taste as I ended up eating Pizza and chips half the nights and I’m not a picky eater. Reception staff very helpful with a problem with my damaged luggage. Sadly resort area was down at heel, needs a good clean and all the numerous smelly bins removing - nothing to do with hotel but I was disappointed in this aspect of my expensive holiday so won’t be returning. Couldn’t smell the bins from the hotel but take 3 or 4 steps out of the main entrance and there they were. You couldn’t miss them, especially the bank of 4 huge smelly bins outside the Hyper Dino supermarket.