Sol Puerto Playa

This hotel really is a tale of two halves. The staff are working very hard and efficiently, but the buildings and facilities really need help! It’s rated 4 star by Spanish standards which definitely isn’t accurate, and even its 3 star Jet 2 rating is at risk of slipping in some areas. Let’s start with the positives: - Great breakfast. Staff worked really hard to keep it replenished and tables were always cleared and reset quickly. Good choice of options. Enjoyed my breakfast each day. - Very powerful and reliable air con in the rooms which is super. Bed was also very comfy. -All areas are very clean. Maids work hard in the rooms and the pool, bar areas, toilets, restaurant etc are all kept to a good standard of cleanliness. - Location is pretty handy, with a 10 min walk to the main square on one side and the beach very close by on the other. My balcony had a stunning view of the town and Mt. Teide which was fab. Now the areas that urgently need addressing: - Major maintenance issues in the bathrooms. My bath was incredibly rusty (see attached photo). The shower was either scalding or freezing and water pressure was not great. My toilet made a very loud whistling noise every time it was flushed and my friend had a leak in her room from the bathroom above on our last day. To their credit, reception and maintenance addressed this latter problem very quickly. - Plugs!! In 2026, having one plug per room simply isn’t acceptable. The fact that it’s the same plug to be used for the TV (and any other devices) even less so. It’s nowhere near the bed and I couldn’t make use of the TV at all due to always needing to charge my phone there. - The furniture is all very tired, shabby and worn looking, as are many of the fittings and fixtures. Most things feel like they’re on their last legs. My friend’s door was broken, didn’t close properly, and the key card stopped working several times during the holiday. - The food in the pool bar at lunch time is not great. Fries were slightly undercooked both times we had them and toasted sandwiches were cold. Can’t comment on dinner buffet as we had bed and breakfast only. - They also ran out of pool towels despite not having that many sun beds so had to go out and buy my own towel. In summary, if you’re looking for a straightforward stay with few frills and are happy to put up with outdated/faulty facilities, you will still have an enjoyable stay here. If you want any comforts in the room such as a kettle, tea/coffee, cups, water etc, make sure to bring all of this yourself as not much is provided apart from the bare bones of the furniture and some shower gel & shampoo. You also need to ask for a safe key at reception and there is a cost attached to this. I believe it was 3 euro a day, from memory. It is an old fashioned safe and you have to carry the key around with you. Overall I would say I would return to the hotel if pushed, thanks to the high standards of cleaning and the staff work ethic. It also provides a handy location to enjoy the lovely town of Puerto de la Cruz. But would probably look for somewhere of a higher standard next time and more representative of a 3-4 star stay.

Hello, I am from Lanzarote and I was there last week with my son, and the truth is that it was a very good experience, especially with the kitchen staff, waiters, and lifeguards (Rubens, Yaiza, Yasmina, the maître d', and several others whose names I don't know). Thank you very much for your kindness; you make the guest feel very comfortable. Honestly, the hotel could invest and restore the rooms, which are from my grandfather's era, and the wooden railings are eaten away by woodworms... I think it is time to invest in something that is beachfront and, on top of that, it is not exactly cheap for a week. Thanks for everything, I hope to return someday, thanks 🫂

The views were good. But now the bad thing is. Let's start. The room without a refrigerator. Bathroom. Old, rusty bathtub. Now the food. Passable breakfast. But they do not have microwaves and toasters for everyone. Now for dinner. Food has little variety and what you tried is not available. No quality at all. What is missing there is a director and the Melia chain. They should get to work on that.