Tamaimo Tropical

Lovely hotel, food was amazing something for everyone, two fantastic pools. Rooms cleaned and refreshed every day, downside fridge did not work, air conditioning gave up after 3 days supposedly fixed but wasn’t only had a fan to keep us cool. Ksenia on reception was a pleasure, always smiling nothing too much trouble went out of her way to be helpful, thank you !!!

The location was ok. We did not expect the hotel to be so noisy and packed. There were teenagers that were allowed to run riot at all hours kicking footballs against the walls and doors. One night this on until around 3:15am. The sun beds were all gone by 9:30. We felt there should have been more with the amount of people that the buildings had in them. The room was a good size but it had at least five cockroaches in every day which I had to catch and put out. The staff at the desk didn’t seem that bothered about it and did nothing about getting rid of them. Although the beds were made almost every day, the room was not cleaned and the floors were filthy with lots of dirt and hair everywhere. They were not swept. The bathroom was only cleaned once for the whole week and the towel rail fell off the wall and was not put back on. The pool area was very crowded with one bar and only one member of staff serving, so you had to wait at least 15 minutes to get a drink in very small glasses. The food was repetitive but nice and there was quite a good choice. Now the worst part. My 65 years old sister slipped and fell in the shower on our second day there and broke her ankle. The floor in the shower was very slippery when wet as was the floor in the bathroom. When I went to get the TUI rep for help and he came to the room, he laughed. Luckily my sister hadn’t got undressed yet, just turned the water on ready. He called an ambulance and then went off and left us to it to wait for them. We spent a good part of that day in the hospital where she was put in plaster. So that ruined the rest of the holiday as we couldn’t go on any day trips and she couldn’t go in the pool or sea. Since coming home, I’ve not heard from TUI about the accident. So overall the holiday was horrible and we would definitely not go back there again.

They crammed the whole hotel, but they absolutely cannot handle this! At the buffet, several drink stations are not even open while there are huge queues of people. A terrible hotel. You stand in line for an hour during the day and in the evening to get a drink. Our children are 2 and 5 years old. At lunch and at dinner, they put the device with the "ordinary" juices; apple juice-orange-pine apple juice etc. Out!!! To the question of what children can drink, you get the answer; soda (cola-7-up etc. Or water!) What a bad all-inclusive. During the meal, the speakers are turned up to 100 during the animation, so you can't even sit outside normally and talk to each other. Rooms incredibly noisy and loud. They don't do anything about it! Not a good word about Tui either.... They send you from pillar to post without actually meaning anything to you! Rooms are forgotten with cleaning, towels not changed, and so on! Don't go there. Especially not with small children.