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Reviews from Guests

3.0/5

tripadvisor

338

Reviews

from real guests

miguelo672

1

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5

In this hotel, I have experienced all the changes they have made over the last 10 years; the parking used to be double what it is now and was free. The following year, they reduced it to what it is now and added 4 spaces for Sixt rental cars and 2 spaces for Teslas, which made parking chaotic. Another year, they added, in addition to the previous changes, 2 disabled spaces and 4 more for electric cars, meaning you could no longer arrive later than 6 PM if you wanted to find parking. Then they eliminated the Sixt and Tesla spaces, and we had a comfortable although small parking lot again, as it does not accommodate all the guests. The surprise came this year when they announced in March or April that parking costs €10 and that the reason for the increase is to maintain order and proper functioning in the parking lot because people used to park however they wanted. Well, I stayed from Saturday, May 9, to May 17, 2026, and my surprise is that when I have to leave to compete at 8 AM, a poorly parked van blocks me, and I cannot leave. The receptionist calls and calls the owner of the poorly parked van, but he does not answer the phone. The receptionist's solution is to WAIT because she cannot leave the reception to go knock on the customer's door since it is 8 AM and she cannot disturb him. Result: I cannot get the van out until 9:35 AM thanks to other customers who start moving their cars like Tetris so that I can leave, and I arrive late to the competition, which means I cannot participate either Saturday or Sunday, and the hotel takes no responsibility for anything!!!!!!!! With a simple apology from the receptionist when I request the complaint form, they believe that all the damage and economic loss they have caused due to their poor management is compensated. It is a shame that this hotel has lost so much because it is in a very good location, but after this, I will never return.

704joaquinh

1

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5

Fatal, since arrival at the hotel. It had coincided several times with hotels in this hotel chain, which, this was a very very bad surprise. We arrived and the first thing we see is a fairly small room for two people, visiting the bathroom, dirty, with hair in the shower and in the sink. When we opened the bathroom door we found it dirty. But we continue, when showering we see that the water comes out totally cold, after going to reception they tell us that it is the thing to let it run, after letting it run 35 minutes it still comes out cold, to which they answer that they would call the technician and it is true that the next day they solved it. After letting the shower water run we also see that the shower water leaks below and floods the water bath. To all this, all they did was take note and little else. Breakfast of little variety. The hotel very poorly soundproofed since you hear everything on the street, we also had the bad luck that they were doing works next door with a backhoe and the whole building was shaking from 7am onwards. I understand that it is a relatively inexpensive hotel chain, but I think there are things that cannot be missed.

111aartv

2

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5

We checked in on time for 4 nights. The room booked was air conditioned. However on arrival the room was much too hot, we tried the air conditioning. This one always gave an error. We have 2 dogs with us. When inquiring at the reception, the air conditioning only appears to work in summer. (Why???) So we could not stay here We fortunately cancelled the room at the insistence of gen free chins. Not recommended, unless you want to be locked in a red-hot room.