Convento Las Claras

Charming hotel with excellent service. Spacious, comfortable rooms and very clean. The service is recommended despite not being very extensive. Only two important points to improve... the room window only has one curtain and lets the light in perfectly, so at 8 in the morning the room is perfectly lit, and the other issue is the shower, its floor is very slippery and it does not have a grab bar inside. Otherwise, a highly recommended hotel and we will definitely return every time we want to be in the Ribera del Duero area.

Very well-located hotel, with clean and comfortable facilities. The breakfast is very good, varied and of high quality. The pool is fantastic. Totally recommended if you visit Peñafiel.

I join in what happened since we were 2 people and I saw what happened. The experience has been very disappointing. I perfectly understand that an accident can happen at any hotel and that a beach umbrella can fall on anyone. What I do not understand and cannot accept is the way it has been managed afterward. The umbrella fell on him while he was in the pool, trapping his leg against the lounge chair and causing him pain. He reported the incident immediately to the lifeguard. More than 120 minutes have passed since he reported it and no one from management had shown interest in his condition yet; we are still at the pool and no one has come yet. Finally, he had to go to the front desk himself to request that maintenance come. Several people have come, but he asked to speak with the hotel management and is still waiting for not only adequate attention, but NO ONE has come; they are huddled with the lifeguard and maintenance, but no one has come yet. He is not a person who usually complains, but the lack of reaction, lack of interest in the customer, and lack of a clear protocol in the event of an accident will force him to do so, and having spent 2 hours, there is still no response. He has documented the incident with photographs and, while writing this review, he was still in pain in his leg. In a four-star hotel, I expected, at least, a quick response, concern for the customer, and a follow-up on the incident. What disappoints me most is not the accident itself, but the subsequent management and what is to come. A shame