Palacio Urgoiti

We had a two night stop here en route to Portugal. The Room itself was lovely but feel that 20 euros per night for one dog is bit excessive. Did not feel the service in the restaurant was very good but this is based on one waiter who clearly did not like his job and was quite rude. Customer service should always be highest priority and is a reflection on the hotel itself. We left with no fond memories it was simply ok.

Perfect! Nice to meet you. The palace is a building beauty. The interior is elegant, the superior double room very spacious and sufficiently equipped, with an immense bed, huge TV screen and spacious bathroom. The terrace is also very nice. The only thing that we found improveable is the floor, which being ceramic is colder. The service at reception is very friendly and pleasant. The pool is also worth it. And the price with breakfast is unbeatable because the buffet is magnificent.

Hello, I am not happy with the experience at this hotel. Those of us who have dogs have obligations and I share that it is very necessary to comply with the rules, but it seems unclear to me that on the web you do not say that "the dog cannot be left alone in the room". I say this because whoever travels with dog does it with the idea of spending time with him, but also of being able to go a few hours and leave him alone. You can't do this at this hotel (unless you're staying on the premises). I think it's bad that they don't make it clear, because we had to cancel it precisely because of this. When I called and explained that I wanted to cancel for this very thing, I didn’t find it easy to do so: they didn’t explain that I could modify dates without losing money; I had to convince them that my reservation was free of charge and I felt violent. It wasn't the shapes. In the end, I paid half of the reservation for canceling after the deadline, but it cost me several calls, emails to booking... Very disappointed with the lack of empathy and unclear. I would have understood having to pay for cancelling after the deadline, but I don’t understand that from reception customers are not given options. Greetings.