Ibis Styles Zaragoza Ramiro

- Clean room, comfortable bed, good shower, AC. - At first, I was not thrilled with the room overlooking the backyard; however, it had the advantage that you did not hear any street noise. - TV available, but only Spanish channels! It should be possible to also save English, French, and German channels. - Breakfast: There is good bread and delicious tortilla.

We had a very good stay and we are leaving happy. Congratulations to the reception manager and the receptionist Manuel; it is a pleasure to be helped and attended by such kind people. We hope to see them again on our return!

We arrived in the afternoon and we were attended by the receptionist Ana. showed an unprofessional attitude, with unkindness as there was no parking and sent us to solve our problems with the director in the morning if we wanted there was a lack of interest in resolving the questions raised as we did not know where breakfast was or the schedule . During check-in, the treatment was cold and uncordial, as well as providing incomplete information about hotel services. I believe that customer service at reception is essential and, in this case, left much to be desired. Improved training and guest treatment would be necessary.