Sunlight House Hotel

Very poor treatment and a big disappointment Unfortunately, our visit to the hotel's restaurant was a very bad experience. From the beginning we were stressed by the waitress and barely had any time to think about what we wanted to eat or drink. We experienced that we constantly had to adapt to the kitchen's conditions and that our comfort as guests came in second. We were repeatedly stressed with the order and the treatment was consistently unpleasant, nonchalant, and disrespectful. There were also very few options to choose from, and we didn't even get reasonable time to think through our choices. When we had ordered, the food took ages. When it arrived, the portions were also far too small. We therefore needed to complain and ask for a proper portion. In connection with this, we were again met in a way that we experienced as both disrespectful and unpleasant. It also didn't turn out as we had been promised – we got something other than what had been promised. When we tried to bring this up, we did not get the understanding or service one can reasonably expect. It is particularly sad because we were at a hotel and expected a significantly higher level in both service, hospitality, and dining experience. In summary, it wasn't the food itself that was the biggest disappointment, but rather the nonchalant and disrespectful treatment. As a guest, one should feel welcome, listened to, and respected – we unfortunately did not do that here.

I experienced the stay at Sunlight hotel as completely okay, but not more than that. The space was okay! Large and fresh with nice rooms. What really drags down the grade is the room itself. Really boring bathroom with plastic mats on the walls and floor. No mini bar and a minimal 1.40 m bed. The room was 1/5 in rating. The food at the hotel was okay

Nice hotel, the restaurant has excellent food that is of a high class. It is okay, nice but I lack several water options. There are only 2 small pools. The room we got was small, had a fan outside the window that hummed all the time. The shower smells like sewage. We had to change rooms.