Hotell Sodra Berget

Booked the weekend package with a suite and was met with a warm and professional welcome at the reception. The room was of a high standard, the atmosphere was pleasant and the SPA department impressed with plenty of space in saunas, pools and relaxation areas. Bistron delivered good food and a pleasant atmosphere, but unfortunately several errors occurred regarding the payment. Even though the hot meal was included in our package and I submitted two vouchers, we were still charged for the food. The error was only discovered when I reviewed the invoice. At lunch the day after, further mistakes occurred. We ordered two pizzas and two cola zero, but after about 15 minutes, the same staff who made the mistake the day before came and announced that no food had been ordered. When I asked to see the bill, it turned out that she had only paid for the drinks. The same person also made mistakes at the table next door. This type of recurring mistake and lack of accuracy is not acceptable in a restaurant environment. The restaurant Hundra80 delivered an excellent three-course meal, but the waiting time between appetizer and main course was 60 minutes. Since the seating was only two hours, we had to rush through both the main course and dessert. The explanation was that a fuse in the kitchen had blown, but it seems to be a recurring theme at Hotel Södra Berget to refer to external circumstances instead of owning up to their mistakes and compensating guests. We paid just over 8,000 SEK for the weekend, plus lunch and drinks for about 1,500 SEK, totaling just under 10,000 SEK for two people over two days. Given the price level, I expect significantly higher quality in service and accuracy. Never again Hotel Södra Berget.

The spa experience is so-so, it's nice but you are not allowed to have either food or drink anywhere else except the lounge, i.e. not in any pool or sauna.

The staff were rude. Towels were visibly dirty and the toilet had residues from the previous guest. An unpleasant experience as a whole. Hotel Södra Berget removes negative reviews from booking.com, which creates a bias.