Scandic Vasteras

Scandic is a favorite when we in the family travel. The hotel in Västerås is exactly what we expect, cozy, family friendly, tidy and very service oriented staff. Access to the pool and various children's activities is also very appreciated. Breakfast was great. Free parking and great access to parking spaces just make it better. Thanks to the fact that there is a bus stop around the corner for a city bus and bicycles, there was no need to use the car during the visit to the city either. The family was very happy and we will definitely return next year!

Highly recommend if traveling with children. There were several playrooms for different ages, good food for the kids and the staff were super nice! The kids and we enjoyed it great.

I have previously had very good experiences with Scandic, but unfortunately we will not go here again. The stay was more stressful than vacation. We arrived at the restaurant in good time, but despite that we didn’t even get to see the menu until three parties that came after us had already ordered. The children’s buffet felt like a good solution at first, thinking that the children quickly get food and are satisfied. Unfortunately, we were out of meat sauce, so we had to wait for it to be refilled. Once the sauce was ready, there was no pasta, so we had to wait again while new pasta was cooked. In total, it took about an hour before the children got their food, and those of you who have children know how difficult it can be to keep them happy for so long. My lemon paste was also overcooked and tasted mostly of flour, which was disappointing. After dinner we tried to get in touch with the staff to pay. We sat there for almost two hours before finally asking our children to shout a little louder for someone to pay attention to us. Two people passed by and said "we'll be right there," but no one came. Meanwhile, the tables were all around full of dishes that were not removed. It gives a sad impression, especially when the restaurant wasn't even crowded. The breakfast did not work very well either. There was a sign that you should wait to be placed, but after waiting for about 15 minutes without anyone coming we took a table ourselves. Here too many tables remained with dishes for a long time a table had untouched dishes for over 45 minutes. As an analyst, I couldn't help but see the pattern. It felt like the staff lacked clear responsibilities and priorities. The focus was on filling plates and wiping clean at the O'boy station, while for example the pancake buffet for the children was empty. There simply seemed to be a lack of structure in the work. I hope the operator takes this feedback seriously, reviews the procedures and listens to the guests’ comments. Sometimes the customer is actually right, and during our stay we unfortunately experienced several shortcomings that made the overall impression very negative.