First Grand Hotel

Nice hotel with very nice staff. Slightly older standard, which is mainly noticeable in the corridor and rooms. It seems that some floors have been under renovation, but not the floor we stayed on. The room was clean and spacious, although it was slightly older. The bed was comfortable to sleep in. Good breakfast with okay variety. Very good location with proximity to shops, several good restaurants and walking paths along the river.

Considering that breakfast was not included, the price was not as good as I first thought. The staff was very friendly and helpful. Great with all the games available in the lobby - our kids liked it very much. Minus to bad cleaning (you had to say about cleaning and even then there were dust balls left under the bed) and very hard and thin mattresses in the bunk bed (in the family room). Not recommended if you have older children (14 years).

Surprised and disappointed that such a large established hotel with fine restaurant does not have a better grasp of allergy friendly options. The staff should be well informed about which items on the menu can be adapted to gluten-free. So sad to offer free dinner tickets to children, who will be psyched up on fire, but then on the whole children's menu only be able to choose one single option as gluten-free. When the whole menu can be easily customized really. Come on, it’s SO easy today with gluten free. Make sure the restaurant has gluten-free pasta as an alternative to adults and small so they can order the pasta dishes on the menu. Make sure that the staff working in the restaurant know that the burger can be served with gluten-free bread etc. They should not have to go ask the chef if there is gluten-free alternative. That should be standard today. We choose Scandic next time we stop in Borås.