Alden Hotel Splugenschlos

Did not feel like a full-service hotel, let alone a 5-star hotel. This isn't to say it's a bad property but should probably be advertised as a serviced apartment or "apart-hotel" without kitchens or laundry facilities. The service varies but the woman who checked me in was nice, some staff were less pleasant. One porter (Josef) was very rude and told me to go to a pharmacy at 8pm when in fact it closed at 5.30. In room dining was terrible and very overpriced. The rooms were huge but I didn't like them as some of the buttons, locks and other amenities were hard to use and the room felt worn. Location wise it was good. I saw very few guests and was thankful of its quietness. The hotel didn't have much amenities but the prices were reasonable

It's a small boutique hotel. We weren't aware of that when we booked, but absolutely top-notch service. Nothing to complain, would highly recommend.

Lovely hotel, friendly and personal, spacious rooms, excellent food, great location, comfortable beds.