Conti Hotel

Room functional, rather small (no air conditioning). Bathrooms are cramped and outdated. Breakfast is functional - service is friendly. Positively, the complimentary drinks at the reception and in the room were appreciated during the heat.

I left an honest review about our stay, and the hotel manager later called us and threatened to throw our belongings outside. I have recordings of this call as evidence. Never experienced such a nightmare before! Upon arrival around 10 PM, the water boiler provided in our room by the hotel caused the electricity to go out, leaving the room completely dark and unusable. With no phone in the room and reception closed, we couldn’t use the room at all—not even to charge our phones. The hotel was far below a 4-star experience, which is why I left an honest review. In return, instead of an apology, the manager threatened us and even blocked our room. Eventually, the police had to intervene to reopen it. Terrible experience!

I DO NOT RECOMMEND! We booked two rooms for four people. In one room, we used the electric kettle provided by the hotel. It caused a short circuit, and all the electricity in the room went off. The room could not be used at all. There was no one at reception. There was no phone in the room, and reception closes at 10 PM. We used the intercom, but no one could help us. We had to stay the night in our friends’ room. A staff member agreed to refund the first night. The next day the electricity was fixed. After we left the hotel to visit the city, the person who identified himself as the hotel manager, D. Lopez, called us. He spoke in an angry and aggressive way because of our Google review. He threatened to throw us and our belongings out! When we returned to the hotel, our key cards were blocked. We had to call the police. With the police present, the hotel unlocked our room and again agreed to the refund. But in the meantime we didn't have access to our stuff including my pregnant friend's medicine! The next day, the hotel did not process the refund and denied everything. Booking.com later confirmed that no refund request was ever sent. Another serious issue: after we posted our review, the manager replied publicly saying that we never stayed at the hotel, even though we were still staying there! When reading other negative reviews, we saw similar replies denying guests’ stays, which gives a very bad impression. Other problems: Rooms were old Mold in the bathroom Broken mirror No phone in the room Breakfast was incomplete This hotel is listed as 4-star, but it does not meet that standard. We have video and audio evidence of all the things that happened, and the police were involved. Very stressful and disappointing experience. Also Serious health and security risk.