Mercure Stoller Zurich

3.0 / 5

•

Badenerstrasse 357

Reviews from Guests

3.0/5

886

Reviews

from real guests

stevebintley

This hotel is in a nice location, with a large park nearby and surrounded by dining options and shops. The staff are also really friendly throughout the hotel, whether in the restaurant and bar, or at check in. The room itself had quite a few strange quirks though… Firstly the lighting was almost impossible to figure out, with switches in some places, dials in other, and working out how to actually get the room dark at night was harder than you’d imagine. Then the random screen in the bathroom which permanently displayed “no input” was an odd feature. The walk-in shower was a good size but unfortunately the head was fixed so close to the wall it proved difficult to use. The bathroom itself was huge though with plenty of space. The bed was made with two single duvets, which I’m never keen on, but there were electric sockets and a lamp next to both sides. The air-conditioning didn’t work but fortunately all the windows opened properly so I was able to cool the room down following the heating having been left on high. There was a coffee machine present but no kettle should you prefer tea and also annoyingly no iron facilities. However, the room remained silent all night and was cosy enough for a couple of nights. Overall, for a decent price its a good options, but is lacking in a number of details to make it truly comfortable.

murmanska

My experience with Hotel Stoller has been extremely disappointing. I accidentally booked the wrong month through Agoda (July instead of June) and discovered the mistake shortly afterwards. As soon as I realized what had happened, I contacted both Agoda and the hotel and explained the situation. I fully acknowledged that the mistake was mine and did not try to deny responsibility. However, the hotel refused to offer any meaningful solution. I was informed that the reservation was non-refundable, non-cancellable and non-modifiable, despite the fact that I reported the issue well in advance of the arrival date. What disappointed me most was not the policy itself, but the complete lack of flexibility and customer-oriented thinking. I asked whether any alternative could be considered, such as a future credit, partial refund, or another reasonable compromise. Instead, I received only a strict reference to the booking conditions. For me, hospitality is not only about policies but also about how a hotel treats guests when an honest mistake occurs. In this case, I felt that customer goodwill and common sense were completely ignored. I have not yet completed my stay, so I cannot comment on the rooms, cleanliness, breakfast or facilities. However, based on my experience with customer service and reservation support, I am extremely dissatisfied. I will update this review after my stay.

P5689GBtaniaf

Would like to mentioned that the staff in the hotel and restaurant were very friendly and polite. Good location near to zurich central . Room were clean and tidy. Highly recommend.

Facilities Details

Free Wifi

Spa

Laundry

Casino

RV, bus, truck parking

Baggage Storage

24-Hour Front Desk

Smoke-free property

Self Parking

Computer station

Free Wifi

Spa

Laundry

Casino

RV, bus, truck parking

Baggage Storage

24-Hour Front Desk

Smoke-free property

Self Parking

Computer station

5 Available Room Types

Comfort Suite

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Iron

Soundproof

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Towels

Minibar

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Slippers

Hair dryer

Air Conditioning

Roll-in shower

Sitting Area

Free bottled water

Comfort Double Room

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Iron

Soundproof

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

Extra Long Beds (> 6.5 ft)

Towels

Minibar

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Slippers

Hair dryer

Air Conditioning

Roll-in shower

Sitting Area

Free bottled water

Comfort Single Room

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Iron

Soundproof

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

Extra Long Beds (> 6.5 ft)

Towels

Minibar

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Slippers

Hair dryer

Air Conditioning

Roll-in shower

Sitting Area

Free bottled water

Comfort Twin Room

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Iron

Soundproof

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

Extra Long Beds (> 6.5 ft)

Towels

Minibar

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Slippers

Hair dryer

Air Conditioning

Sitting Area

Free bottled water

Comfort Studio

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Iron

Soundproof

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Clothes Rack

Desk

Towels

Minibar

Free Toiletries

Toilet

Kids shampoo

Toiletries

Slippers

Separate shower/bathtub

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Free bottled water

Facilities Details

Pool and Spa

Spa

Parking and Transportation

RV, bus, truck parking

Self Parking

Front Desk Services

Baggage Storage

24-Hour Front Desk

Entertainment and Family Services

Casino

Smoke-free property

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Computer station