Alpenblick - Hostel

Fantastic stay in this hotel. The best views ever. Rooms fairly basic but still lovely fairly large and very clean . Evening meals in the restaurant absolutely fantastic. Staff were extremely friendly and helpful. Excellent music in the bar area!!

Already on arrival I felt that this hotel is run with a lot of heart. The location is excellent and the perfect base to explore the beautiful surroundings. The connection to the ski resorts is also ideal. My room was very clean, tastefully decorated and wonderfully quiet - a place where I could relax immediately. I was particularly touched by the warmth and attention of the owner. I felt welcome from the first moment. The breakfast was varied and high quality. The whole culinary fare is fantastic - prepared with a lot of love and a real treat. I enjoyed my stay very much and will come back anytime. I can recommend this hotel from the heart.

Our experience started in the worst way possible. We had notified them in advance that our flight from Europe was delayed and that we would arrive after midnight. With our limited internet, we were using it primarily for GPS to find our way to the accommodation, which was already fully paid for (over €1000). Upon arrival, we knocked on the door for assistance. To our dismay, a woman from reception opened the door and immediately started shouting at us. Instead of a welcome, she scolded us for knocking at that hour and snapped that we should have read a message with the check-in instructions (which, given the circumstances, we had not been able to check). The treatment was so unpleasant that it escalated to her threatening not to let us enter or stay for the night, despite having fully paid for the booking. It was only after an argument and the intervention of another gentleman that we were finally able to check in. This man, it should be noted, was correct and showed us to our room. It is a shame that such an unpleasant and annoying start overshadowed the entire stay. While the continental breakfast was fina and the views from the hotel are beautiful, the room cleaning was very basic. However, none of that makes up for the disrespect, aggressiveness, and shameful attitude of the night receptionist. She even chose to speak in a different language during her tirade, apparently so we wouldn't understand her. Her refusal to provide her name speaks for itself. It's not just the bad welcome; it's the feeling that paying such a significant amount of money doesn't even guarantee a minimum of professionalism and human decency. I do not recommend it and we will certainly not be returning.