Kreuz And Post Hotel

Wonderful experience! Perfect location! We really enjoyed our stay at the Hotel Kreuz & Post. The staff were so friendly and accommodating, and our room was wonderful. The breakfast buffet was one of the best I have had anywhere, and the staff were on top of everything they needed to be. A special shout out to Simone who went out of his was to make us feel welcome at breakfast. I would highly recommend this establishment if you are looking for a beautiful hotel with a wonderful staff.

We just returned home from our trip to Switzerland and are already planning a return trip to Kreuz and Post in Grindelwald! Our stay was perfect in every way and the hotel staff goes out of their way to make this a top notch experience. Waking up every morning to views of the north face of the Eiger mountain from the balcony is not a bad way to start the day. When I say “views” I don’t mean a partial view through the trees as the surrounding mountains make up the entire vista and are a sight to behold. We ate several meals at the hotel including dinner in the main restaurant, breakfast on the terrace, as well as post-dinner drinks taking in the views of the mountains. The staff at both the main restaurant and on the terrace are very quick to take care of every need and were excellent hosts. Simone in particular was very engaging and welcoming. Be sure to try the pear schnapps aperitif, so good! The front desk staff were all very helpful in crafting itineraries for day trips that were exactly what we were hoping to experience in the Swiss Alps. Aileen helped us put together the perfect excursions that included everything from the top of the mountain trip to Jungfrau to boat tours on the lake near Interlaken and Thun. Jumping into the glacial fed lake Thun was quit literally a breathtaking experience! The location of the hotel is perfect being 100 meters from the train station. Grindelwald is the end of the line and has a small town feel about it with lots of nice shops and restaurants. It is the perfect jumping off point for multiple day trips and being able to jump on and off the train whenever you want is extremely convenient. Thank you Kreuz and Post for making our stay so memorable!

​I booked a Panoramic Suite to celebrate my 20th anniversary, but this hotel completely ruined our trip due to terrible management and lack of respect. ​Hostile Staff: Stefano at breakfast aggressively yelled at us in front of other guests just for accidentally sitting at the wrong table. Jose at reception was also highly unprofessional. ​Zero Service: Despite booking a premium suite, you have to carry your clothes to the ground floor to iron them in a cramped, smelly room because they refuse to provide an ironing board or even a laundry basket to the room! ​Poor Facilities: There is no proper lobby or waiting area, just two chairs by the main door. I also deeply regret booking the breakfast. ​Save your money and avoid this hotel at all costs. It completely ruined our memories in Grindelwald!