Sunstar Alpine Hotel Grindelwald

We have recently returned from a most enjoyable week’s stay at the lovely four star Sunstar Hotel in the popular tourist town of Grindelwald in the Berner Oberland. The hotel is situated at the south end of the town, and is across the road from the First Cable-car Station. The hotel is everything one would want: charming, personable staff (particularly Samo, and the dining room staff Kristina and Barbara) who efficiently and courteously attended to their guests; spacious, well-equipped, and spotlessly clean en-suite rooms; a very beautiful well-ness / spa area, and swimming pool (being refurbished as of June 2026). A very extensive breakfast buffet offered a wide selection of both hot and cold foods, and beverages. Dinner was something that we eagerly looked forward to each day. The four-course evening meals were simply superb - flavourful, properly portioned, and served by the delightful staff. Grindelwald is a busy tourist town - and for a reason. The surrounding scenery is everything and more that you may have heard about. This is scenery on steroids! The Berner Oberland offers a plethora of varied walking, and hiking trails for every ability. Grindelwald is perfectly situated for the holiday-maker to avail of these trails thanks to the area’s numerous cable-cars, gondolas, trains, and coaches. These are covered by the Berner Oberland Pass (an essential purchase) which also covers the steamers on Lakes Brienz and Thun, and the train to Bern - well worth seeing! It gives me great pleasure to highly recommend Grindelwald, and the Sunstar Hotel. Both are perfect for the keen walker (of whatever ability), or for someone who simply wants an away-from-it-all relaxing stay. The Sunstar Hotel can be booked with confidence - you will definitely not be disappointed! Both the resort and hotel more than tick all the boxes!

My family stayed for 2 full days. The first day we walked leisurely down the main street and looked inside shops and had lunch. The second day we took a few trains to see the attractions at Jungfraujoch. The room was clean except for a few hairs on the sheets, which is inevitable. We had a mini fridge, coffee maker, closet, desk, TV, chairs, and a fairly sizable balcony looking out at the mountains. I appreciated the candies we were surprised with on our beds too. The reception was easy and friendly, and I was able to purchase stamps for postcards. The lobby is spacious and comes with an adorable, beautiful cat! The noise was okay, we could hear people nearby the room and the balcony, but again that is inevitable. The few complaints I have is about the flies, mosquitoes, and hornets but I respect the hotel’s eco friendly approach to not use harsh chemicals to get rid of them. Also, the room got very hot, even after dark. But we had a fan provided in the room which was helpful. Overall I’d recommend the SunStar hotel to others.

I booked the hotel for location and facilities but on arrival there was ongoing construction, swimming pool was not available and there was a very bad smell in the reception and restuarant. Food was not great, menu pricing was incorrect and staff service was poor, reception staff were rude with the exception of one very nice and helpful bar man. There was no notice on the website at the time of booking that there was construction and reduced services. overall very disappointed and overpriced due to the ongoing construction