Terrace

Had a 3 night stay here on June - 24, 25 & 26, 2026 in room 54 of this hotel. This hotel suffers from server Wi-Fi issues - experienced spotty Wi-Fi both inside this room & even in the reception also. The hotel desk has complimentary cookies (2 per pack) & behind it are glass cupboards with local paraphernalia like cow bells, cow figurines, thermal jackets, alcohol bottles etc. This is a 3* hotel with sauna facilities. There are 2 chilled tunnels & lifts/elevators to navigate in order to reach the hotel reception from the road. Trolleys for suitcases were provided & the hotel has a nice balcony view near the reception. The view from our room of the Swiss alps was magnificent. The Mount Titlis experience is at a walkable distance from this hotel. This hotel allows 3rd party caterers to occupy their -1 level, & serve Indian food in a group hall for large tour groups (40+) people.

The hotel looks majestic with panoramic view of mount Titlis.reaching the hotel is a herculean task with two lifts&a small tunnel to counter before reaching reception.it has an avid anti indian staff especially at the dining room.specific tables are kept for indians even if there is no one at the dining room.we were around 30 tourists from india.on april10 night when four of us sat to eat at a different table they were forced to occupy seats in the table meant for indians.It is a disgrace to the paid guest who has started eating his food&will not be done anywhere in the world.my daughter went to the dispensing machine to collect a glass of juice&she was prevented from drinking it as she went there a few minutes after dinner.no such rules for the 'whites'who can sit anywhere they want.I have taken up the matter with Govt.of india&has recommended for blacklisting this hotel.food&accommodation is above average and view is wonderful but can't enjoy it due to negative attitude&racialism by some female staff

After my first stay was sadly clouded by some misunderstandings about the ski pass package, the Hotel Terrace proved how important it is to their guests to be satisfied. The management contacted me personally to clarify the situation and look for a joint solution so that I can experience the hotel at its best again. I'm glad I accepted the offer. The second visit was great from start to finish: Overall impression: The room was great, the breakfast rich and the atmosphere throughout the house very pleasant. Culinary & bar: The gin tasting in the bar is highly recommended. Expert and friendly! Conclusion: Mistakes can happen, but the way the Terrace handled them is really exemplary. You feel taken seriously and appreciated here as a guest. I'd love to come back.