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Reviews from Guests

4.0/5

tripadvisor

448

Reviews

from real guests

Passenger50005025718

5

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5

Felt completely comfortable for the 4th time! Super nice staff….very friendly!!

Daydream29711062645

5

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5

Friendly staff, clean premises... for us, everything necessary at a sensational price. We will be back!

733robertw733

1

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5

I booked a room here for 4 nights at 240.– CHF per night and am extremely disappointed. The photos in the main gallery on the booking platforms convey a completely different, modern impression than what actually awaits you on site. Condition, hygiene & smell: With its bare concrete hallways and gloomy look, the wing feels more like a civil defense shelter. In addition, there was a pungent, biting stench in the hallway – presumably coming from the open communal toilets. Sanitary facilities & equipment: It was a shared floor bathroom and toilet for the entire floor. There were not even towels provided in the room. Price-performance: For this simple hostel standard, a price of 240.– CHF per night is completely exaggerated. My wife simply refused to follow after she saw the pictures and the conditions. Departure & Alternative: The management reacted to my objective feedback in an offended and stubborn manner. I left the hotel immediately after the first night and moved into a hotel with real comfort in St. Moritz for the remaining 3 nights at a similar price – after which my wife was then able to join me without any problems. Zero goodwill in service: Although I had paid for 4 nights and left the hotel after only one night, the establishment was completely stubborn and refused any refund for the 3 unused nights via the platform ("Cancellation on the day of arrival is not possible"). For backpackers on a very small budget, the place may have a reason to exist, but by no means at this price, with this stench, this lack of goodwill, and the misleading presentation. Absolutely not recommended!