Snow & Mountain Resort Schatzalp

We are now on the Schatzalp for the third or fourth time. The hotel is now in a neglected state, unmistakable, which contrasts sharply with the prices. You could still do that, you could look it up if you could at least enjoy the hotel that is special. Unfortunately, however, the management decided to downgrade their own guests and fill the house with events, which means that the special halls of the house are closed. Our week: Saturday, lounge event, only XRay bar open (shabby, seated sofas and armchairs) Monday, lounge closed wg. Event Tuesday, evening whole ground floor event, guests banished to panoramic restaurant Wednesday, ditto. But where should one be during the day? In the rooms? Those who treat their regulars like this will not survive Kange. It's too bad. Incomprehensible. P.S. Only the kitchen, staff and reception meet the standard.

Top hotel in top location great service delicious food great welness. Shuttel direct from the hotel to the ski slope is top. Would love to come back

I stayed for two nights. This hotel is centrally located and old world, which is a plus and a minus. It is a tram ride above the city. The grounds and building are outstanding. But they have kept it very old world. For example, my room was quite small and had no telephone. The room had no tub. I had asked for a glass of ice to chill critical medication - at the desk because of no phone - and I got the strangest glare, asking me what I needed it for. I told them, and they said they didn’t do that. They said they would “request” it, but it never came. When I checked again they offered to put it in their fridge, but I was not going to be separated from critical meds while in Europe where my medication is not offered. So my expensive medication will need to be thrown out when I get back. Two things I advise on. First, you must take a tram to the hotel. It runs every 15 minutes during the peak of day, but as infrequently as every 30 minutes early and late. There is nothing but frustration trying to get there by 9, but then getting your dinner check in town slowly, then arriving at 9:02 and needing to wait 30 minutes for the next tram. Second, the hotel is very hard to find because there is only the tram stop at the road. Although there is a big sign drivers can’t find it because there is no building with the name on it. If in doubt, go to the hotel Europa. That is where the driver will insist that that is your hotel. The tram is right next door on the right side. Probably easier to tell the driver to drop you at Europa, then walk the 50 feet till the tram. This hotel is best if you are there with few hard commitments, and just want to bask in the ambience and mountains. I was there for an event in town, and it is frustrating racing through breakfast to get the last tram that will let you arrive to and from the bottom in time with the tram.