Hotel Astoria

3.0 / 5

•

Pilatusstrasse 29, 6003 Luzern, Switzerland

Reviews from Guests

3.0/5

912

Reviews

from real guests

katietessin

We had a great stay at the Hotel Astoria. We were here as part of a cruise extension with Avalon waterways, so we had an included breakfast every morning with a ton of variety and choices. The room shapes were all unique, but they were all big enough for two people and two pieces of full sized luggage. The rooms actually exceeded my expectations in terms of space. They were also very clean. There was plenty of natural light, but also room-darkening curtains for nighttime. We weren't bothered by any external noise. We also found the front desk service to be very helpful. We had a broken room key that an employee offered to re-program and deliver back to our room for us. We were also able to call down to get new bottles of (complimentary) water each morning, as we had declined room service. The hotel was also in a great location- walking distance to the train station, a few bus stops, and the waterfront area. Overall, we really enjoyed our time at this hotel and would definitely recommend it to anyone traveling in this area.

shehlee2014

Smooth check in. Our room was in the tower above the La Cucina restaurant. Clean, compact room with comfortable beds, coffee machine, mini fridge, safe. No USB chargers, bring adaptor. Clean bathroom with basic amenities, very thin towels. Two water bottles provided daily; thank you. Breakfast: In La Cucina restaurant downstairs for our group. Restaurant has very nice decor. Tea, coffee machine, juice, cereal. Scrambled and boiled eggs and some hot food. Fruit, pancakes, croissants, bread but no toaster. Not bad, not impressive either. Walking distance from town and train station, about 15 minutes. Many restaurants and cafes in the area.

itchfoot

I have to say I was disappointed in my first impressions of my room 2710. While I was pleased that it was in a quiet location, I was shocked that the bed was barely 3 feet from the door, there was no desk or chair, or 'fridge. There was a bench between the bed & TV but placing a suitcase there significantly narrowed the 2 foot space. The bathroom size was adequate, though on the other side of a wall from the bed. The shower did not have a door & the plexiglass partition only gave less than a 2 foot entry - so any large-sized hotel guest would have to squeeze into the shower, sideways. Bath towels were on the thin side; only liquid soap/shampoo available but water flow & temp was good. Accessories available: coffee-maker with pods, hair-dryer, 2 bottles of water. The A/C controls were strange - it stated the room-temp but not the temp I wanted to set, using Up/Down arrows. Someone from the front desk came to check it & he couldn't do any better; fortunately the temp was fine throughout my stay. Location: it was about a 15 minute walk to the main thoroughfare & train station, a significant distance in the rain. Several eateries & restaurants in the area; there were several restaurants within the hotel also. The rooftop bar had outdoor seating & a view of rooftops, etc.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Pets allowed

Fitness Center

Bar

Meeting/Banquet Facilities

Library

Daily Housekeeping

Vending machine

Finnish Spoken

Cashless payment service

Room sanitization opt-out available

Heating in public area

Dutch Spoken

First aid kit

Smoke-free property

Facilities for Disabled Guests

Hot water linen and laundry washing

Sanitized kitchen and tableware items

Professional-grade sanitizing services

Icelandic Spoken

Shared stationery removed

Air conditioning in public area

Wi-Fi in public areas

Nightclub/DJ

French Spoken

Laundry

Hungarian Spoken

Anti-viral cleaning products

Physical distancing of at least 1 meter

Non-smoking Rooms

Car park [on-site]

Hand sanitizer

Dry Cleaning

Temperature check for guests and staff

German Spoken

Ironing Service

Terrace

English Spoken

Special Diet Meals (upon request)

Elevator

Body thermometer

Daily disinfection in common areas

24-Hour Front Desk

Tours

Free face masks

Portuguese Spoken

Soundproof Rooms

Staff trained in safety protocol

Safe dining setup

Restaurant

Ticket Service

Protective screens in common areas

Chapel/Shrine

Doctor/nurse on call

Casino

Game Room

Rooms sanitized between stays

Honeymoon Suite

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Pets allowed

Fitness Center

Bar

Meeting/Banquet Facilities

Library

Daily Housekeeping

Vending machine

Finnish Spoken

Cashless payment service

Room sanitization opt-out available

Heating in public area

Dutch Spoken

First aid kit

Smoke-free property

Facilities for Disabled Guests

Hot water linen and laundry washing

Sanitized kitchen and tableware items

Professional-grade sanitizing services

Icelandic Spoken

Shared stationery removed

Air conditioning in public area

Wi-Fi in public areas

8 Available Room Types

Deluxe Twin Room

28 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Bar

Telephone

Air Conditioning

Heating

Soundproof

Minibar

Refrigerator

Desk

Sofa

Trash cans

Hardwood/Parquet floors

Baby cot (upon request)

Pets allowed in room

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Shower

Standard Twin Room

22 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Bar

Telephone

Air Conditioning

Fan

Heating

Soundproof

Refrigerator

Desk

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Baby cot (upon request)

Pets allowed in room

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Shower

Deluxe King Room

28 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Walk-in shower

Bar

Telephone

Air Conditioning

Blackout curtains

Heating

Socket near the bed

Soundproof

Free bottled water

Kettle

Refrigerator

Trash cans

Hardwood/Parquet floors

Baby cot (upon request)

Safe

Safety/security feature

Smoke detector

Non-smoking

Shower

Superior Twin Room

25 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Bar

Telephone

Air Conditioning

Heating

Soundproof

Desk

Trash cans

Hardwood/Parquet floors

Baby cot (upon request)

Pets allowed in room

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Shower

Standard Triple Room

25 Square Meter

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Bar

Telephone

Air Conditioning

Blackout curtains

Heating

Socket near the bed

Soundproof

Desk

Sofa

Trash cans

Window

Hardwood/Parquet floors

Baby cot (upon request)

Safe

Safety/security feature

Smoke detector

Non-smoking

Shower

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Vending machine

Breakfast service

Special Diet Meals (upon request)

Buffet-Style Restaurant

Bar

Restaurant

Front Desk Services

24-Hour Front Desk

Ticket Service

Entertainment and Family Services

Heating in public area

Smoke-free property

Air conditioning in public area

Nightclub/DJ

Casino

Business Facilities

Meeting/Banquet Facilities

Common Areas

Library

Terrace

Chapel/Shrine

Game Room

Cleaning Services

Daily Housekeeping

Cashless payment service

Room sanitization opt-out available

First aid kit

Hot water linen and laundry washing

Sanitized kitchen and tableware items

Professional-grade sanitizing services

Shared stationery removed

Laundry

Anti-viral cleaning products

Physical distancing of at least 1 meter

Hand sanitizer

Dry Cleaning

Temperature check for guests and staff

Ironing Service

Body thermometer

Daily disinfection in common areas

Free face masks

Staff trained in safety protocol

Safe dining setup

Protective screens in common areas

Doctor/nurse on call

Rooms sanitized between stays

Languages Spoken

Finnish Spoken

Dutch Spoken

Icelandic Spoken

French Spoken

Hungarian Spoken

German Spoken

English Spoken

Portuguese Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Facilities for Disabled Guests

Non-smoking Rooms

Car park [on-site]

Pets allowed

Elevator

Tours

Check-in [24-hour]

Soundproof Rooms

Honeymoon Suite