Splendid Royal

I chose Hotel Splendide Royal specifically because it is a member of The Leading Hotels of the World, and unfortunately the experience was far below what I expected from a hotel carrying this distinction. The accommodation and overall service did not reflect the standard I associate with this category of hotel. Basic bathroom amenities were incomplete. After I raised the issue, only a toothbrush and a bar of soap were provided; there was no bath sponge and the shaving kit was still not supplied. I also reported the very unpleasant quality and smell of the liquid soap and the poor quality of the shampoo. Unfortunately, I felt that some staff members were displeased by my comments rather than genuinely interested in addressing them. The food and restaurant experience was also disappointing and below the level I expected. I raised these issues with the hotel during my stay, but they were not properly resolved. What disappointed me most was the considerable gap between the standards I expected from a Leading Hotels of the World property and the experience I actually received.

The location was excellent, and the view from our room was beautiful. We enjoyed the wonderful scenery of Lake Lugano every morning and evening. In addition, we appreciated the warm hospitality of the hotel staff, including restaurant and valet parking.

Second time at the hotel already tells something! Strategic location for our purposes. Nice installations and decoration. All staff helpful. Remark on breakfast, with small option of fruits on self service buffet.