Carlton Europe

Right from the get go this place was not a warm welcome. The staff at the front desk needs to learn customer service practices and understand how to greet people. Upon arriving we were informed by our tour operator that the rooms were not air conditioned, and each room would only get a single table fan!! Are you seriously kidding me? The ownership of this facility should by all means prepare for the weather conditions. Instead they dismiss anything you come and ask for. It was so hot, we needed to shower right away before dinner and to request extra towels, the front desk manager gave me a hard time for asking!!! I understand that it is a vintage hotel, but either they have had bad experiences with different visitors and the rest of us have to be the recipients of bad reception. We needed a hot iron to remove wrinkles on our clothing, but If I wanted the iron in my room, I would have to leave a $25 Swiss Francs deposit?? And now for the kicker, I called the front desk at 06:10 AM and again the same front desk manager answered the phone indicating that the front desk is only open from 07:00 AM and he should be charging me $50 Swiss Francs for disturbing him. What hotel in the whole wide world does not offer front desk staff 24 hours a day. All I wanted was another set of towels to shower in the morning, but this individual yelled at me for asking?? I have been seeing a change in attitude from years ago, when the Swiss people were friendly and welcoming, instead this manager and his group are pathetic and will gain zero recognition from me. I will make sure that anyone coming into town is aware of better hotel accommodations which there are plenty of by the way. Now, let’s move over to dinner. Our tour gave us two choices for dinner, chicken or fish, so I selected the fish and quickly realized that it was a mistake. The so called “fish fillet” were two pieces no bigger than two quarters!! With a bunch of green to fill out the plate. I even turned around to our waiter and asked if this was a joke? And he looked at me puzzled and surprised. Seriously? I figured if I went and talked to that manager, I would get nowhere. So long Carlton Europe Vintage Adults Hotel, perhaps you are used to turning down the old folk and acting very nastily to people but just know that this was my first and last visit ever. You truly ruined my belief that Swiss hosts are welcoming which you are NOT!!

A hotel experience at the highest level! Already at check-in, the reception impressed with extraordinary friendliness, professionalism, and warmth – a perfect start to the stay. The entire property presents itself in immaculate condition; the cleanliness is absolutely exemplary and leaves no wishes unfulfilled. Particularly impressive is the beautiful decor: designed with great attention to detail and complemented by numerous historical objects that give the hotel a very special charm. The breakfast was simply excellent – an outstanding selection, top quality, and service that impresses with attentiveness and warmth. The central location is also a major plus and makes the hotel an ideal starting point. A completely perfect stay – we can wholeheartedly recommend this property and would be very happy to return!

Very well located hotel near station and town centre. Lovely staff and good breakfast. Large room with bath and shower. Unusual decor but very different.