Du Grand Lac Excelsior

We would like to thank Alex for his welcome at breakfast.

Too bad!!! Very disappointing experience... Especially the restaurant and the breakfast. Not worthy of a 4-star hotel. Aside from that, the view is magnificent and the staff is friendly. At the end of your stay, remember to check your bill....

Weird!! A truly beautiful hotel in it's heyday, in a fabulous position with a view to die for but sharing a lift with nurses and blood pressure machines every day made for a really creepy, uncomfortable family experience!! It seems to masquerade as a skin clinic but we never saw any customers for those services only the infirm as the defibrillators and black Mercedes vans parked outside would suggest! Floor 1 seems to be a no-go area as we were ushered back into the lift after thinking it was the ground floor. Lots of people hanging around all day on the landing outside the lift on the 5th floor was rather unnerving. Staff were generally pleasant as was breakfast, pool was nice. Everything is a bit shabby and neglected (carpets stained, curtains faded, no kettle) and could do with a revamp but most importantly it needs to decide if it's a luxury hotel or a hospital!!! Definitely wouldn't stay here again unless I was ill!!!