Chalet Royalp

Our group recently spent eight wonderful days at the Chalet RoyAlp for a business retreat, we were not disappointed. From the moment we arrived, Mohammed and Julian made us feel welcome. They were friendly, informative and always eager to help. The front desk team, including Edouardo, was exceptional. Everyone was welcoming, and patient with our many questions. It was especially helpful that the staff spoke English, making communication easy throughout our stay. Meals at the Chalet were all delicious. Axel and his team did a great job and kuddos to the chef. A special thank you goes to Steve and the Events team. They provided exceptional service handling all of our preconference details and adjusted well when we made changes. If we are in the area again, we will return.

Staff is extremely polite, especially Mohamed who is super helpful in everything we need. Everything is perfect, food is great.

Feedback on our 2-day experience at the RoyAlp in Villars-sur-Ollon. Having already stayed at this hotel 5 years ago, we wanted to return for 2 nights (July 14-15, 2026), room 324. Positive: - Hotel in a magnificent location - Beautiful rooms - Meals at the bar were very good - Breakfast was good Negative: - We had to ask for our suitcase as soon as we got the room, despite the front desk informing us that it was already in the room - We wanted to use the iron, but the iron's power plug was the European type (so it was impossible to use) - The closet door was broken - During the first night, a very loud noise near our entrance door woke us up at 2:30 a.m. (we reported it) - In the evening before dinner, we had an aperitif at the bar (30-minute wait) for 2 mocktails, even though the bar was occupied by 4 people (us and another couple) - On July 15, we left at 9:00 a.m. for a hike and returned around 4:00 p.m. (room not yet ready); we contacted the front desk, who told us that someone was coming to do the room right away, so we went to the pool to wait; we returned 1 hour later without the room being ready. We went to wait at the spa reception, and 30 minutes later, the receptionist inquired about the room, but she never received an answer. Our room was finally ready at 5:00 p.m. - We saw that the housekeeping staff was poorly qualified - During checkout, we asked for the final bill to be emailed to us to avoid printing paper (we are still waiting for the email) In summary: When a hotel calls itself 5-star, it must be at the level of the price paid by its clientele. That is not the case for the RoyAlp. Therefore, this hotel does not have 5-star standing. Mr. Manager, please take note of this to correct these problems and show that you deserve the 5 stars. Sincerely