SWISSEVER ZUG SWISS Q HOTEL

The price-performance ratio is good overall. However, there is a significant disadvantage in the summer: The rooms heat up intensely and literally become furnaces. As a result, restful sleep at night is hardly possible. If you open the windows to cool down, it becomes very loud – especially in the rooms facing the main road or highway. The generously sized rooms, which also feature a practical kitchenette, are a positive highlight. The large parking garage is also a clear plus. The breakfast is nothing special, but perfectly fine and sufficient to get the day off to a good start.

Do not stay here during warm weather. We are a group of 40 guests on a Veena World tour. Europe has been in a documented heat wave for five days. Our rooms had no air conditioning — just one small table fan per room, which couldn't even reach all sleeping areas in a room with two or three people. Room temperatures were close to 35–40°C. We could not sleep. Some guests were considering sleeping in the lobby because the rooms were that unbearable. We went to the front desk. The staff member's response was shocking.He said it wasn't his problem to solve. When we pointed out that several of our guests are elderly and that this was a health emergency, he dismissed it. When we asked him to call the director or a manager, he flatly refused — "I cannot call the director." He then tried to make us feel unreasonable by saying five other groups were staying and "only you cannot sleep." This conversation was recorded. Five days of heat wave, five days of zero action by this hotel. They knew. They chose to do nothing. We paid good money for this accommodation. We got an oven with a fan and a shrug. One of the worst hospitality experiences of our lives.

I stayed one night at this hotel and received an upgrade, which allowed me to enjoy a very spacious room. The room was clean and the sanitary facilities and the living room were very nice. The upstairs terrace is very convenient and the room was clean, with a very large bathroom. However, the heating was not adjustable and I found the bedding uncomfortable, which penalized my comfort during the night which is really regrettable.