Hilton Zurich Airport Hotel

4.0 / 5

•

No.10, Hohenbühlstrasse, Opfikon, Zurich, Switzerland 8152

Reviews from Guests

4.0/5

4,441

Reviews

from real guests

L7220SXcarolp

The location is very convenient to the airport. 8 minute drive. They do have an independent shuttle service that is 5F one way per person. Buy tickets on line is easiest. Atmosphere of hotel is ok. Lobby is very large with restaurant in it. The staff is mixed. One young lady had wonderful customer service but the interaction we saw take place between her and a co-worker was not ok. This co-worker was quite curt with this young lady and that was unfortunate. We saw this happen twice. I hope this young lady doesn’t loose her great customer service skills working with this co-worker! The value was ok but when you put cleanliness in the mix the price was too high. Our room was borderline unacceptable. Had we not been exhausted from traveling for 29 hours we would have asked for another room. The bed wasn’t made properly. The carpet was filthy and stained. The wallpaper was coming apart in several spots. The curtains were hanging off their pins, the room was very dusty, the caulk at the bathroom sink has mold, the shower grout was dirty, the shower molding was nasty, the bathroom door was damaged and the list goes on. Had to call for towels, Kleenex, and a hair dryer. But, there is a Swiss cow on the roof and blackberry bushes growing along the sidewalk. We will not stay here again.

mn041980

The Highlights: Exceptional Service (5/5) The staff truly made our stay memorable: Amanda: Went completely out of her way at check-in to make the experience wonderful. When a couple of issues arose (through no fault of her own), she handled and fixed them quickly. Amanda is a rifle model for others in this service industry. While fixing issues, she never stopped smiling :) I would give Amanda 5 stars! @General Manager: do not lose her, she is a Gem!!! Lilly: Made our check-out smooth and met all our expectations. She is an absolute star—if you are checking out, look for Lilly! She does her magic and make things happen :) Abigail: Deserves a special shout-out for her kind and helpful assistance during our stay. Adib the restaurant staff was exceptionally amazing. No matter how busy it was, he made sure we get the best customer service at all times. Great job Adib!!’ Room for Improvement: Facilities & Executive Lounge While the front desk team deserves top marks, two aspects of the property fell short: 1. The Showers: The bathtubs are weirdly high to step into, and the design of the shower door creates a serious safety hazard. I nearly slipped and fell multiple times. @General Manager, I highly recommend to upgrade the showers! 2. The Executive Lounge: Unfortunately, the executive lounge was a total disappointment and needs serious attention from management. I shared these concerns directly with the Food & Beverage Manager on duty, and I hope leadership takes steps to fine-tune the offering. Within no time they run out of the already limited snacks offered at happy hour. The rest of the day there is almost nothing except for drinks. That I can not drink as I don’t drink alcoholic drinks neither my family.

619aaizak

From check in to check out and in between, majority of the staff was very helpful and friendly. I want to give a shoutout to Adib, Amanda, and Lilly and for their great service, helpfulness, and kindness towards me, my family, and other guests in this hotel! The only letdown was the tub in the bathroom because they are very high to get in and the shower doors to access. Even for me it was pretty hard to get out of the tub. The executive lounge food was okay because there is not much vegetarian options and only 3 options for hot food. We have a picky eater in our family, and he didn’t like much of the food. It would be nice if there was a little dessert after the dinner/hot foods. The carpet in the room needs some proper cleaning. Breakfast was yummy and decent! The restaurant staff are very kind, and in the morning (breakfast time), the 2 male chefs (Moroccan descent and the other chef was of Sri Lankan descent) are very kind and happy to serve their guests. I heard a lot about Carlos (the assistant manager), but he doesn’t even offer a smile! It’s not that hard to offer a smile, especially when you are supposed to be helpful and kind to your customers and guests. Once again, Lilly, Amanda, and Adib were really kind, helpful, and dedicated to helping their customers and guests.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Library

Heating in public area

Allergy-free rooms

Air conditioning in public area

Wi-Fi in public areas

French Spoken

Non-smoking Rooms

Anti-viral cleaning products

Spanish Spoken

Hand sanitizer

Dry Cleaning

Snack Bar

Body thermometer

Room Service

Car park [nearby]

Free face masks

Croatian Spoken

Car park [charges apply]

Safe dining setup

Ticket Service

Doctor/nurse on call

Casino

Game Room

Room sanitization opt-out available

Daily Housekeeping

Hair/Beauty Salon

Babysitting/Child Services

Cashless payment service

Arabic Spoken

Smoke-free property

Ironing Service

Pet facilities

Physical distancing of at least 1 meter

Garden

Breakfast in the Room

Temperature check for guests and staff

German Spoken

Service animals are welcome

Currency Exchange

Hindi Spoken

Daily disinfection in all rooms

Elevator

Alternative meal arrangement

Staff trained in safety protocol

Latvian Spoken

Indonesian Spoken

Protective screens in common areas

Finnish Spoken

Sterilizing equipment

Contactless check-in/out

Dutch Spoken

Shared Lounge/TV Area

Facilities for Disabled Guests

Hot water linen and laundry washing

Sanitized kitchen and tableware items

Postal service

Korean Spoken

Shared stationery removed

Nightclub/DJ

Hungarian Spoken

Laundry

English Spoken

Terrace

Special Diet Meals (upon request)

Wired Internet

Russian Spoken

Malay Spoken

Karaoke

Souvenir/Gift Shop

Soundproof Rooms

Invoice provided

Suit Press

Restaurant

Chapel/Shrine

Cash withdrawal

Guest rooms seal after sanitization

Icelandic Spoken

Vending machine

First aid kit

Professional-grade sanitizing services

Laundromat

Norwegian Spoken

Face coverings on staff

Japanese Spoken

Entertainment Staff

Daily disinfection in common areas

Security [24-hour]

24-Hour Front Desk

Tours

Italian Spoken

Rooms sanitized between stays

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Library

Heating in public area

Allergy-free rooms

Air conditioning in public area

Wi-Fi in public areas

French Spoken

Non-smoking Rooms

Anti-viral cleaning products

Spanish Spoken

Hand sanitizer

10 Available Room Types

KING RELAXATION SUITE WITH LOUNGE ACCESS

KING RELAXATION SUITE WITH LOUNGE ACCESS

Air Conditioning

Radio

Bathrobes

Bathroom

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Minibar

Sitting Area

Slippers

FAMILY SUITE

Air Conditioning

Radio

Bathrobes

Bathroom

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Minibar

Slippers

Sofa

QUEEN EXECUTIVE ROOM WITH LOUNGE ACCESS

Air Conditioning

Radio

Bathrobes

Bathroom

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Minibar

Slippers

Sofa

TWIN EXECUTIVE ROOM WITH LOUNGE ACCESS

Air Conditioning

Radio

Bathrobes

Bathroom

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Minibar

Slippers

TWIN DELUXE ROOM

Air Conditioning

Radio

Bathrobes

Bathroom

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Minibar

Slippers

Facilities Details

Pool and Spa

Sauna

Fitness Center

Spa

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Snack Bar

Buffet-Style Restaurant

Room Service

Breakfast service

Breakfast in the Room

Bar

Alternative meal arrangement

Special Diet Meals (upon request)

Restaurant

Vending machine

Front Desk Services

Ticket Service

Currency Exchange

24-Hour Front Desk

Entertainment and Family Services

Heating in public area

Air conditioning in public area

Casino

Babysitting/Child Services

Smoke-free property

Contactless check-in/out

Postal service

Nightclub/DJ

Kids club

Karaoke

Invoice provided

Cash withdrawal

Family/child friendly

Laundromat

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Library

Game Room

Shared Lounge/TV Area

Terrace

Chapel/Shrine

Cleaning Services

Anti-viral cleaning products

Hand sanitizer

Dry Cleaning

Body thermometer

Free face masks

Safe dining setup

Doctor/nurse on call

Room sanitization opt-out available

Daily Housekeeping

Cashless payment service

Ironing Service

Physical distancing of at least 1 meter

Temperature check for guests and staff

Daily disinfection in all rooms

Staff trained in safety protocol

Protective screens in common areas

Sterilizing equipment

Hot water linen and laundry washing

Sanitized kitchen and tableware items

Shared stationery removed

Laundry

Suit Press

Guest rooms seal after sanitization

First aid kit

Professional-grade sanitizing services

Face coverings on staff

Daily disinfection in common areas

Rooms sanitized between stays

Languages Spoken

French Spoken

Spanish Spoken

Croatian Spoken

Arabic Spoken

German Spoken

Hindi Spoken

Latvian Spoken

Indonesian Spoken

Finnish Spoken

Dutch Spoken

Korean Spoken

Hungarian Spoken

English Spoken

Russian Spoken

Malay Spoken

Icelandic Spoken

Norwegian Spoken

Japanese Spoken

Italian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Wired Internet

Miscellaneous

Allergy-free rooms

Non-smoking Rooms

Car park [nearby]

Car park [charges apply]

Pet facilities

Garden

Service animals are welcome

Elevator

Check-in [24-hour]

Designated Smoking Area

Family Rooms

Facilities for Disabled Guests

Soundproof Rooms

All Spaces Non-Smoking (public and private)

Pets allowed

Security [24-hour]

Tours