Royal Twins Hotel

I booked a double with pool view, did not have one when I went to book in, this happened to 2 other guests while I was there, the breakfast was repetitive and just warm but they did have a microwave, the toaster and coffee machine was extremely slow, I went to reception to as for a coke and I got shouted at, WAIT WAIT, STAND OVER THERE, went back to my sun lounger and did not bother buying from there again, the porters putting towels out for the German and Russian guests at 7am, this hotel does not like the British

This is a big hotel, 15 floors high. The location is just off the main road overlooking a big parking space. There is another sister hotel right next to it. The hotel is old and must have been grand decades ago judging by all the wood works and the chandeliers in the lobby. But it is still very good for a budget hotel. The lobby is very big and long, the lighting is dim even though there are plenty of light fixtures, but not switched on. There is not much in the lobby, lots of seating sofas etc., nothing else. There are only the reception desks. There is one coffee shop that serves only breakfast. There are no other restaurants, only room service. The staff are mostly friendly but a need to brush up on cordiality. The hotel uses old style keys for the room doors, not Card Keys. The rooms are good-sized, a bit worn out but clean, lighting is dull and dim due to yellow bulbs (old-type warm white energy saver bulbs), there is a long desk with a small 31” TV on top of it, there are many drawers in the desk and by the bed. There are two sofa chairs and a coffee table, there are two chairs and a table in the small balcony. The rooms overlooking the pool have a better view, you can also get a glimpse of the sea. The storage capacity in the room is adequate. There is a good-sized fridge and tea making facilities. There is no safe box in the room, but one can be provided at the reception free of charge if you bring your own small pad lock. A padlock can be rented for 30 Bhat. The bathroom is small with bath tub fitted with a curtain, there is one adjustable shower head in the tub, no hand shower, water pressure is good. There are also towels and basic toiletries. The bidet spray is lying on the ground with no wall holder and there are no towel hooks in the bathroom. Adding these will be a good idea. There is a big outdoor swimming pool at lobby level. There is a deserted dusty small gym next to the pool, with two old rusty exercise machines, it seems to be used as a store also, not fit for use. Wi-Fi signal is medium. The location is excellent with many restaurants, shops and a mall nearby, it is a short walk to the beach. Even though it is an old hotel; it is still worth the price if you are just looking for a room & pool only, and do not care for other facilities.

On first arrival first thing that hits you is the heat I'm the foyer and reception area. Aircon turned off to save money. Many of the facilities shut, including bar area, pool table and gym room. Rooms are ok and Aircon switched on thankfully, but faulty electrics required maintenance service, and the bed very hard. The swimming pool is excellent, but the poolside bar closed and some of the sun loungers old and collapse. Breakfast is awful and many items always missing and not replenished often enough. Reception staff not always smiling, but the bell boys very friendly and helpful. Certainly won't be staying here again