Baan Karon Hill Phuket Resort

Terrible hotel. The swimming pool has completely broken down on the tree tiles, so you cut your feet. The pictures are very old, once it was probably fine. The rooms are old and worn out, and the bathroom, I don't even want to describe it. Stay away, we weren't there for 3 hours, so we moved again. And we couldn’t get our money back, and the lady at the front desk didn’t want to contact Agoda, which we used to book the hotel, so we had to do it ourselves. We had rented cabins, but came down in deluxe rooms, there was definitely nothing deluxe over them. Add for a hotel it should close or a massive reconstruction/renovation.

I booked 2 rooms in "Baan Karon Hill" a month before, payed for it in full 3 days before check-in. When we arrived at the hotel, Hotel director told me, that there is only 1 room. They couldn't give us 2 rooms, booked and fully payed by me. Hotel director told us to cancel reservation in Agoda and to find another hotel. She told that Agoda refund my money. I think she tried to deceive me, because there was the Cancellation policy to incur a charge of 100% of the booking value. If I canceled I lost my money and booking. We were very tired and agreed to live in old bungalow. It was terrible. But the most terrible was the fact that Hotel director told us "My hotel is so popular, that she don't take into account Agoda and early reservation". I spoke with other guests, they told me the same story. Hotel director sent pregnant woman with 5-yo child in the center of Phuket island it the first day! Because "Baan Karon Hill" didn't have her room. Room that was booked and 100% payed! It's horrible! I read reviews and it's regular problem in "Baan Karon Hill".

We arrived after travelling for over 9 hours shattered and was told we didn't have a room which we had prepaid on a website for the night the lady said she did email us but difficult to check emails when your travelling by boat and coach. We did check emails and she did email us at 6pm considering we could check in from 2 was a little suspicious. She had arranged for us to stay in a sister hotel about 10 mins away we had no choice really it wasn't too bad but air con didn't work so they gave us a fan not great. The next day we were sent a taxi to collect us should have been 10 turned up at 11 so another 1/2 day wasted. The booking was for a bungalow but didn't get this but the bonus was the view from the room was beautiful the room itself was very dated rips in voiles mould on bathroom door and patched up walls where bedroom light used to be also mixed bedding, no hairdryer,mini bar no coffee facilities all were stated on website. Very disappointing. The hill to the beach and pool was the steepest hill I have ever climbed there was a lift in a tuk tuk which we did use twice the guy complained when we asked him and said to walk but my husband had a swollen foot and struggling to walk so he did give us a lift. The pool was ok lots of cracked tiles and very dated the steps to the beach were quite steep but once there the beach was lovely. The lady was very nice but all a in all this was probably one of the worst hotels we have stayed in on our trip.