Sugar Palm Grand Hillside Hotel

Good time, man. Visiting this hotel 2 years ago, were absolutely delighted, and therefore definitely chose it again. Unlike the first visit, it got worse. Rooms, location, pools, views are just as beautiful. But breakfast has become much scarcer. If you came in a little later, it's all sorted. And you always have to remind the staff to bring a dish or even fall asleep for coffee... Besides, a good idea with the lottery... But to see prizes handed out playing along only to foreigners is unpleasant. That's not how we need this T-shirt, though. We also had a situation. Let me tell you this is our personal situation. Due to the beginning of the Gulf events, we have moved our stay up by 3 days. Reported it to the hotel. Hardly got to Phuket. But the hotel getting paid for the days we were away gave us the minimum discount for the extra days. Let me tell you, our rooms weren't the most runnable, and at the end of the season the hotel wasn't packed. We were already going to another hotel, but we managed to negotiate, after much negotiation, a small increase in the discount. And we stayed. The discount isn't big, but rest is more important. I think we might have gotten a 50% discount on extra days. It's a shame that the hotel almost didn't go to our meeting, only to get more pay for the days we were gone. As a result, if previously for a trip to Phuket, we considered only this hotel (see My previous review), now we will strongly consider choosing this hotel...

Stayed a week in this hotel in February, 2026. I don’t even know how to evaluate a hotel – in terms of its price or in general. So straight to the point - facts, without water how we got there and how we flew)). Cleaning is terrible even for me, not picky about it. Just none of it. In 5 minutes. Water, tea, bed made and that's it. Since the baby spilled sunscreen a week ago, I've been wiping, so that's the spot on the table that's been there all week. By the way, the quality of cleaning can be assessed by the hairdryer. We've just stopped by, and everything's messed up. I'm not used to that. The curtains in the stains in our room, the sheet with the hole. In the room, crocs, bag, bathrobes. There's an ashtray on the balcony for those who need a smoke. There's no nursery at the hotel. At check-in, you get a coupon for a bepl drink in the hotel bar, for an early check-out of 300 baht. We had breakfast. It turns out they shouldn't have come to us for lack of porridge - the whole family eats porridge in the morning. I had to bring a multicooker , made porridge daily at least to a child. Potatoes, pasta, sausages, bacon, pickles, tomatoes, greens, yogurt, dry breakfasts. Juice, water, milk. Egg station, chicken spads, some soup where you order ingredients. Two kinds of fruit, a couple of croissants, pancakes. There's a coffee machine. Breakfasts are meagre, certainly not the nearby Catatani Hotel on Kata Noi. But the price is appropriate. Another of the downsides - climb to the hotel in a pretty steep mountain. Plus the upper floors are still uphill. Elevator saves (albeit with a connection. Nothing straight to the last floors. We have to get out and walk all the way to the second elevator). We lived on the 3rd floor, in room 1304, friends on the 8th floor. 8th floor sea view. Of course it's fine. From our 3rd floor you can not see the sea, but the plus is that the view of the pool and you can perfectly follow the children swimming in the pool. Among the advantages of the pool is a two-tiered, sort of zoning of people. There are very few normal sunbeds, though. There are some boars on the lower level, but there it is impossible to sit t to no cushion support – falls off the “bed”. They were out of position, leaning on the boars' support. But it's such a pleasure when you can't stretch or hide from the sun. And I've been watching and thinking that nobody's there forever and everyone's huddled in normal sunbeds)). Another of the cons of the pool - to enter it, you need to go down to the 1st floor and go around to the steep stairs and up it again. In this plan, more comfortable rooms with access to their pool or part of the communal pool (there are several such rooms). The water tasted bad. When she swam breaststroke, crochet, any hit(. There's a bar on the pool. Saw him working a couple of times. But we didn't swim in the pool much. There's a hot tub on the top tier. ***** can be done as long as you walk up the steep stairs from below. Kids were running around to have fun, we're fucking here). I'm shocked that the hotel, that the number of people on Kata Beach. Of course, I watched the video before, but in reality, I got nuts)). We, used to the deserted beach strip of Maldives hotels, were in the apple with nowhere to fall not in the water, not on land – beds in a few rows and everyone was busy. We never lay on them, but we imagined being with strangers from all sides. Anyway, I remembered the young Anapa). So we drag the beach in Kata noi Bay (from the hotel Kata Yai beach 5-7minutes and Kata noi 20minutes). It's more decent with the number of people and the "more natural than urban" view. Thanks to the people who recommended three Russian restaurants – Hottabych, Veranda (they have the same host and almost identical menu and are close by) and Gagarin. It's just a gastronomic and visual orgasm. Yes, it's expensive, but for the usual, delicious and with this serving, I'm willing to pay. Plus, you're off the conduit. The room is high. It was three times cheaper to eat “outside,” but I don’t accept that. It's terrible that when you get to the beach, you have to cross two roads with heavy traffic and nobody will let you through, whether it's a zebra or not. In the evening, the traffic controller showed up. At least there was a way to get across. Parking close to the sidewalks – not to pass, only to go around the carriageway. She concluded that if you go to Phuket, you should only stay in first line hotels and preferably in the bay, where there are as few hotels and infrastructure as possible like Meridian or Katatani on the thin end. Or realize that you're here for excursions and you're not going to the beach. The water on Kata Yai from the wave is cloudy, like in clay. Kata Noah is better with this. We went on excursions from TO to Similan, 2 day excursion Phi Phi, Pi Le Lagoon, Maya Bay Beach, Viking Cave, Monkey Beach, Bamboo Island, Chicken Island, Podu Island, Krabi - Temple of Wat Layem Sak, Tha Pom Klong Song Nam National Park, bamboo rafting by sea gypsies, elephant nursery. And, of course, Zipline to the kids. In the hotel area everything is within walking distance – 7eleven, pharmacy, money changers, cafes, bike rental, laundry, market, massage parlors, a bunch of shops with ganjubas.

Rest was good! Stayed in this hotel with their spouse from 23.01.2026 to 03.02.2026. The hotel is well located, within walking distance of the beach, shops, restaurants and markets. We arrived at the hotel on our own around 1.30 p.m., check-in was immediate. The staff are smiley and polite, the impression that they are really very happy to come to their hotel. The room was on the 7th floor, overlooking the sea and the busy street. No noise heard. The room is spacious, the balcony is quite large (there is something to compare, have holidayed in this area in other hotels). Room service, great. Breakfasts are good, there are choices and you can always find something to eat. The staff try, always experiment with something during the cooking process. For people who live on the upper floors. The hotel has two elevators, one is on the left side of the front desk and you can get to the 4th floor, then get out and go straight to the left on the balcony and get to the elevator that takes you to the 9th floor. I liked the hotel, and I think we'll come to it next time. Thank you very much to the staff for their hospitality!!!