Crystal Wild Resort Panwa Phuket

My wife and I recently stayed here on our honeymoon. The pool is great, the location and rooms are beautiful. Breakfast was ok but there are some serious issues holding this place back. Firstly, the rooms are prone to ant and other bug infestations. If you leave food out in the open for more than ten minutes in your room, expect to see it covered in ants. There are no traps or measures in place to prevent the insects getting into your room (ant traps would be an idea), it just seems to be something you need to put up with. But the biggest problem by far were the staff. The young man and young woman on reception were lovely and very helpful, but an older woman on reception was extremely curt and not friendly at all. The worst was the woman who runs the restaurant however. My first encounter with her was when no one was on reception and I was looking for directions. She told me twice to go to reception, while there was no one there, even though she could quite clearly see no one was there. In the end she rang someone and I was able to get my directions. The second incident with the restaurant manager was much worse, we decided to get a meal in the restaurant, my wife approached the woman and asked if we could see a menu. The woman looked my wife up and down like she was a piece of dirt. At that point we made our exit, she called after us but it was too little too late. We went to another restaurant and had a great time. Overall I would not recommend this hotel as there are nicer, more convenient places in the area with much friendlier staff.

Good resort, but the service not excellent when i compare for 5 star resort , we need more good service but the place nice and very quiet, the not good things far away for the city to the price for taxi and the transport

We paid a good price for this hotel, actual rooms were ok, and the location was lovely (it is remote, so transport is a must). I agree with others; this place has huge potential but seriously lacks any Management and staff training. Reception are a waste of time, unhelpful and some very unfriendly! Breakfast is not that good, stacks of food pre-cooked for a handful of guests and the choice very slim! Coffee was ok some days and terrible most! Room Air-con not working, rubbish fridge with no freezer, no Free Mini-Bar as promised and hit with a cash deposit the request before you are handed the room key even though you have paid in advance and they have your card details?? We had woodlice / maggots on our balcony bench, free bottled water was horrible, insect droppings on sofa and dead fly under bathroom glass remained for a week, a tiny bottle of shower gel everyday and the lids tightened that you couldn’t remove them! We didn’t complain as we asked ourselves, where are they going to move us too? Better the devil you know hey? The restaurant was dark, under advertised and so uninviting! All the brochure photos are the most heavily Photoshop I have ever seen, and the biggest disappointment was the swimming pool, this is filthy, dirty and potentially unhealthy, shocking! Just no service at all and no help or interaction by any staff apart from one or two at breakfast when they could be bothered, the staff are like zombies plodding around doing as least as possible! On the plus side, for the price, clean sheets and towels everyday and something edible at breakfast. If you are okay with budget and are not expecting too much, go for it, if like us you have been to some great hotels over the years, avoid this place like the plague, sorry, it’s a crying shame that such a place could be run and decline in this manner. Not the worst but far from the best! Ps: This is my most damming review over tens of years, but, if there is anything here that anyone can disprove, I apologise!