Casa DEL M Phuket

3.0 / 5

•

14 Soi Prabaramee 3 Prabaramee Road, Patong, Kathu, Phuket, Thailand 83150

Reviews from Guests

3.0/5

582

Reviews

from real guests

Robin1378

I recently stayed here with my family, and unfortunately, it was a very disappointing experience. First, the room itself had a major issue—the AC was not working properly. When I called reception to report it, instead of offering help or a solution, I was told that if I didn’t like the room, I could cancel and find another hotel. This response was shocking and completely unprofessional. Second, when we arrived late at night (around 10:30 PM), we requested basic items like plates and spoons. The staff refused, saying the restaurant was closed. For a hotel, denying such a simple request felt unreasonable. Third, I asked for a basic first aid item (a band-aid), and was told that the hotel does not keep any first aid supplies. I was asked to walk to a nearby 7-Eleven, which was 7–8 minutes away, late at night. This is unacceptable, especially for a hotel hosting families. Overall, the service was extremely poor, and the lack of basic hospitality and care made our stay very uncomfortable. I would not recommend this hotel to others.

646mandis

Tried to order food and there was hardly anything on the menu available on numerous occasions Bed rock hard Room not cleaned well Had to get taxi most days as my dad couldn’t do the hill not near the beach either Please avoid this hotel Pool side sunbathing chairs awful not comfortable at all

camillod176

Bad. I had the misfortune to stay for a month in this hotel and I tell you what drove me to advise against staying here: Location: the hotel is two kilometers from the sea and the center. To get out on foot you have to go down a steep descent of 400 meters with holes and bumps and very narrow. At the end you enter a four-lane road with a lot of fast traffic (motorcycles and cars) without sidewalk and impossible to cross (no pedestrian crossings or traffic lights). To get out of the hotel you have to call a taxi. Room: defined Superior, was smaller than the 30sqm indicated. The room does not have a wardrobe and I had to leave the suitcase open on the floor. The bathroom is very small. There is a minimum space for access to the shower. There is no hot water in the sink. It is impossible to regulate the water in the shower: the temperature changes rapidly. The whole thing would need an urgent renovation. Breakfast: very long coffee in carafe, milk only cold. Three soups and eggs. For dessert only bread in boxes and always 2 types of jam. It is the worst breakfast I have encountered in my many travels. Personnel: The friendly staff except the director. I tried he protested to the manager and each guaranteed that he would solve it. In fact, nothing has ever changed. I stopped complaining about not being played yet.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Playground

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Restaurant

Babysitting/Child Services

Shuttle Service (free)

Indoor Pool

Non-smoking Rooms

Hiking

Outdoor Pool

Terrace

24-Hour Front Desk

Tour Desk

Cycling

Daily Housekeeping

Snack Bar

Massage

Laundry

Library

Room Service

Fax/Photocopying

English Spoken

Filipino Spoken

Hindi Spoken

Thai Spoken

Bicycles

Wi-Fi in public areas

Garden

Ironing Service

Khmer Spoken

Swimming pool

Swimming pool [outdoor]

Ticket Service

Tours

Yoga room

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

A la carte breakfast

Shops (on site)

German Spoken

Dutch Spoken

Shoeshine

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Currency Exchange

Dry Cleaning

Elevator

Invoice provided

Meeting stationery

Projector/LED display

Smoke-free property

Hungarian Spoken

Latvian Spoken

Business Center

Breakfast in the Room

Game Room

Nightclub/DJ

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Norwegian Spoken

Karaoke

Bicycle Rental

Concierge Service

Fire extinguisher

Wheelchair accessible

Safety deposit boxes

Food delivery

Kids meal

Bottle of water

Happy hour

Luggage storage

Facilities for Disabled Guests

Swimming pool [kids]

Smoke detector

CCTV in common areas

Billiards

Breakfast [continental]

Xerox/fax in business center

Car Rental

Hygiene certification

Coffee shop

Individually-wrapped food options

Breakfast service

Buffet-Style Restaurant

Free Parking

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Playground

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Restaurant

Babysitting/Child Services

Shuttle Service (free)

Indoor Pool

Non-smoking Rooms

Hiking

Outdoor Pool

Terrace

24-Hour Front Desk

Tour Desk

Nearby Location

One Tourist Stop Center

309 m

Suwankeereewong Temple

452 m

Beyond Night Market

1.47 km

Patong Beach

1.68 km

Hope Patong International Church

433 m

Masjid Nurul

518 m

Patong Clinic Lab and Medical Center

934 m

Patong Boxing Stadium Sainamyen

955 m

Yoyo Tours

1.04 km

Patong Hospital

1.24 km

Banzaan Fresh Market

1.70 km

Bangla Night Market

1.70 km

Museum Thai Phuket

4.42 km

Phuket Town Transfer

7.78 km

Bus Station # 2 Phuket province

9.72 km

Discounts recommended for you

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10 Available Room Types

Deluxe Double or Twin Room

40 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Balcony/Terrace

Bathrobes

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Satellite Channels

Cable Channels

Sofa

View

Electric Kettle

Towels/Sheets (extra fee)

Private bathroom

Towels

Sleep comfort items

Fold-up bed

Tile/Marble floor

Smoking allowed

Iron

Tea/Coffee Maker

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Clothes Rack

Free bottled water

Non-smoking

Safe

Free Wifi

Superior Double or Twin Room

Towels

Sleep comfort items

Tile/Marble floor

Smoking allowed

Shower

Electric Kettle

Iron

Private bathroom

Refrigerator

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Free bottled water

Non-smoking

Safe

Free Wifi

Cable Channels

Window

Family Room

60 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Balcony/Terrace

Bathrobes

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Toilet

Satellite Channels

Cable Channels

Sofa

View

Electric Kettle

Towels/Sheets (extra fee)

Private bathroom

Tile/Marble floor

Smoking allowed

Iron

Tea/Coffee Maker

Daily housekeeping

Towels

Sleep comfort items

Fold-up bed

Slippers

Extra Long Beds (> 6.5 ft)

Clothes Rack

Free bottled water

Safe

Free Wifi

Premier Room, Pool Access

Tile/Marble floor

Smoking allowed

Electric Kettle

Iron

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Telephone

Desk

Towels

Sleep comfort items

Fold-up bed

Shower

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Free bottled water

Non-smoking

Safe

Free Wifi

Cable Channels

Double or Twin SUPERIOR

24 Square Meter

Hotel Details

AI Summary

About Casa DEL M Phuket

Casa DEL M Phuket is a welcoming 4-star hotel located in the vibrant area of Patong, Phuket. This hotel offers a comfortable and relaxing atmosphere, ideal for travelers seeking leisure and convenience in Thailand. Guests can enjoy its array of facilities, ensuring a pleasant stay in this popular destination.

Services & Amenities at Casa DEL M Phuket

At Casa DEL M Phuket, guests can enjoy a wide range of facilities including complimentary Wi-Fi, a restaurant, snack bar, and bar. The hotel features indoor and outdoor swimming pools, a 24-hour front desk, and free parking. Other amenities include meeting/banquet facilities, a tour desk, a library, massage services, and a dedicated smoking area. Practical services such as childcare, laundry, daily cleaning, air conditioning, and room service are also provided. For leisure, guests can find opportunities for hiking and cycling, complemented by a free shuttle service.

Location & Getting to Casa DEL M Phuket

Casa DEL M Phuket is situated at 14/8 Soi Phrabaramee 3, Phrabaramee Road, in the lively Patong area of Kathu, Phuket, Thailand. This location offers convenient access to the local surroundings. Travelers can reach the hotel via private transportation by following major roads leading to Patong, with Phrabaramee Road serving as a key reference point within the area.

Facilities Details

Pool and Spa

Indoor Pool

Outdoor Pool

Massage

Fitness Center

Spa

Parking and Transportation

Shuttle Service (free)

Free Parking

Airport Shuttle (free)

Bicycle Rental

Car Rental

Food & Drink

Restaurant

Bar

Snack Bar

Room Service

A la carte breakfast

Buffet-Style Restaurant

Special Diet Meals (upon request)

Breakfast service

Breakfast in the Room

Bottle of water

Happy hour

Breakfast [continental]

Coffee shop

Front Desk Services

24-Hour Front Desk

Tour Desk

Ticket Service

Currency Exchange

Concierge Service

Activities

Hiking

Cycling

Entertainment and Family Services

Babysitting/Child Services

Kids club

Air conditioning in public area

Invoice provided

Meeting stationery

Projector/LED display

Smoke-free property

Family/child friendly

Playground

Nightclub/DJ

Karaoke

Safety deposit boxes

Food delivery

Kids meal

Luggage storage

Swimming pool [kids]

Xerox/fax in business center

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Shops

Shops (on site)

Common Areas

Terrace

Library

Game Room

Cleaning Services

Daily Housekeeping

Laundry

Ironing Service

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Shoeshine

Dry Cleaning

Hygiene certification

Individually-wrapped food options

Languages Spoken

English Spoken

Filipino Spoken

Hindi Spoken

Thai Spoken

Khmer Spoken

Spanish Spoken

Korean Spoken

German Spoken

Dutch Spoken

Finnish Spoken

Hungarian Spoken

Latvian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Designated Smoking Area

Non-smoking Rooms

Air Conditioning

Family Rooms

Bicycles

Garden

Swimming pool

Swimming pool [outdoor]

Tours

Yoga room

Elevator

Pets allowed

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Fire extinguisher

Wheelchair accessible

Facilities for Disabled Guests

Smoke detector

CCTV in common areas

Billiards

Frequently Asked Questions About Casa DEL M Phuket

AI Summary

1. Does Casa DEL M Phuket offer complimentary internet access?

Yes, Casa DEL M Phuket provides guests with complimentary Wi-Fi throughout the property.

2. Are there swimming pools at Casa DEL M Phuket?

Yes, Casa DEL M Phuket features both an indoor swimming pool and an outdoor swimming pool for guests to enjoy.

3. Is parking available at Casa DEL M Phuket?

Yes, Casa DEL M Phuket offers free parking facilities for its guests.

4. Does Casa DEL M Phuket have dining options on-site?

Yes, guests can enjoy meals at the restaurant and grab snacks at the snack bar at Casa DEL M Phuket.

5. Are non-smoking rooms available at Casa DEL M Phuket?

Yes, Casa DEL M Phuket provides non-smoking rooms for guests.

6. Does Casa DEL M Phuket offer a shuttle service?

Yes, Casa DEL M Phuket offers a complimentary shuttle service for guests.

7. What front desk services are available at Casa DEL M Phuket?

Casa DEL M Phuket provides a 24-hour front desk for guest assistance.

8. Can guests receive massage services at Casa DEL M Phuket?

Yes, massage services are available at Casa DEL M Phuket for relaxation.

9. Is laundry service provided at Casa DEL M Phuket?

Yes, laundry service is available for guests at Casa DEL M Phuket.

10. Does Casa DEL M Phuket have a bar?

Yes, there is a bar available on-site at Casa DEL M Phuket for guests.