Mirage Express Patong Phuket Hotel

I come here every week. I'm a trucker. You have everything around that you need here. The staff is excellent & very kind. I absolutely recommend everyone to stay here. I can't wait for the pool to open.

My rating would have changed but from the moment I arrived, the front desk staffer (Mike Patel) was a terrible customer service rep. Learned he is the general manager so didn’t have anyone to share feedback about his rudeness, unprofessional and poor representation as a front desk person. He never greeted me, only said a few words like “ID” and that I was taking too long paying with my credit card on the credit card machine. Rather than talking, he performed gestures and did signals so that I could read his mind. Again, never said hello, did not display a positive image, never thanked me … noting. Actions and words speak louder than anything and if he is the general manager, wow! After I paid, got my key card and walked away he felt compelled to say a few things under his breath as I was walking away. It prompted me to stop and turn around because all this time, he did not really communicate with me and when he got caught and I asked if he had something to say, he tried to be nice. By then, it was too late and his words felt degrading. As a woman, I felt disrespected, unsafe and unwelcome. Pretty certain there have been complaints against him. I did have to tell him that respect and professionalism is important. Check the cameras for March 19 after 11 pm. However, my check out the next morning was incredible. A lady name BJ was impressive. I am glad my daughter was able to witness the night and day experience. I really hate that she saw the night experience.

I have never stayed in a hotel with such a lack of concern for cleanliness and room quality. We checked in for one night and were assigned a first floor room. I noticed there were windows, so just to be sure, I pulled one up to see if it would open, and it did! I was immediately concerned about the safety factor, since it clearly hadn’t even been checked to ensure it was locked. That prompted me to take a closer look at everything else. There were bugs and spider webs in the windows. The bathroom had numerous hairs already in the shower, and, unbelievably, there was even a hair sitting right on top of a towel. The floor was disgusting and had clearly not been vacuumed. The electrical outlet covers were popped off, which is quite literally a safety hazard. On top of that, the deadbolt that most hotel rooms have for extra security had been completely removed. Everything in the room was rusted and dusty. There was even a broken chair placed in the room. The microwave and refrigerator were also dirty. I was so disgusted that I went to Walmart and bought my own pillowcases, Lysol, and disinfecting wipes just to clean the toilet and surfaces myself. I would rather sleep in my car rather than ever staying here again. After speaking with the woman at the front desk, our room was switched. While the second room was slightly better (it was on the second floor, had a deadbolt, and didn’t have random hairs everywhere), I still felt the need to wipe everything down and spray the room all over again. There are other hotels in the area that are only $20 - $30 more and are significantly better. I strongly recommend choosing one of those instead. This place may offer free breakfast, but that doesn’t matter when you can’t even trust the cleanliness of the rooms and how could you feel comfortable eating food prepared there? (& just to be clear we, ate nothing from there!) The reviews for this hotel are honestly confusing. I find it hard to believe that other guests had such positive experiences. The only nice thing about this place was the furniture in the lobby and the small sitting area. It was clear they put effort into making that space look nice for photos, likely to distract from the condition of the actual rooms.