Phu NaNa Boutique Hotel

This is the worst hotel I ever visited during my 30 years of travelling. Don’t go there!! I got stomach sick of the breakfast the first day, our room was dirty and the staff did’nt show any understanding for anything that we pointed out to them and wanted them to solve for us.

TO FLEE. NEVER GO THERE. I'm leaving one star because Google doesn't allow me to leave 0. Violation of privacy. Presence of cockroach in the room. Nuisance due to the bar opposite. Very busy street. Wake up at 8 a.m. to do the cleaning without even having breakfast. Air conditioning that works poorly. Poor housekeeping. Very small room, don't be fooled by the misleading photos. Very poorly soundproofed rooms. It was, by far, the worst and traumatic hotel experience of my life. I really weigh my words. To begin with we booked 4 nights, we stayed 2 days and 2 nights without even wanting any refund. This shows the experience we had. The only positive point of this hotel is the porter who is treated in the worst way by the manager. I wish him lots of courage in working with this horrible person. First of all, we arrived for check-in at 3 p.m. and we directly asked for a specific model of scooter which was not available so we settled on another model. The price, model and time were set by telephone with the person responsible for this service and the hotel manager was a witness as we communicated via her cell phone. After 20 minutes of waiting, still no scooter. At 4 p.m. we showed up at reception and asked where the scooter was because we depended on it to be able to get out. What was our surprise when the manager told us that she understood that we no longer needed it. She therefore re-contacted the same person we had spoken to on the phone 20 minutes earlier. The manager told us to wait 10 minutes at reception to bring the scooter back without even offering a glass of water. The scooter person came at 4:30 p.m., a total of 50 minutes of waiting instead of the initial 10 and with the wrong scooter. I pointed out to her that this is not the model we had agreed on over the phone and she told me very haughtily that our scooter was arriving and that we would still have to wait. On the other hand, for her, a glass of water was served to her directly in front of our eyes by the members of the team under the order of the manager. She wanted to do the rental contract with our passports without even having the scooter in front of us??? I tried to chat with her when she kindly explained to me that if it suited me I just had to wait and not bother her. Because of such a lack of respect, we decided to tell him that we no longer wanted the scooter and leave. Two nights later, and the day of our hasty departure, I had the misfortune of asking for a breakfast WHICH WAS INCLUDED IN THE PRICE WE PAID. Breakfast for which we had agreed the day before concerning the menu and the time at which I wanted to have it. Conditions which were, of course, not respected. The manager very clearly told me that I would not have breakfast and that I would just have to wait for her director to talk with me? I simply gave up, packed my bags and left this nightmare that I was already living 2 nights and 2 nights too long. Not an apology was offered from start to finish. I really strongly advise against this hotel. I wish I had read a review like this before booking even one night. A good listener.

Stayed here for three nights back in February. Clean room, ac worked great, fast wifi. Patio area to chill and dry off your clothes. Pool are was nice. Warm water which was very refreshing to swim in. Hotel includes a free shuttle service to Nai Hairn and Yanui Beach. Only downside is about a 15 to 20 minute walk to Rawai Beach if you are looking for restaurants and bars.