Pakmeng Resort

The hotel has a very nice location between a beautiful river and the beach. The premises are quite big and fairly well maintained, however the amount they charge for the room is way too high expensive. First of all they didn’t provide the room we booked at Agoda, putting us in River Front view instead of Sea View room, which we booked. Luckily provided us a 10% refund, but the room itself was not matching the rate the charged us anyway. Not enough towels, no soap, no kettle, the shower had running water all the time. The room was too dark. Also not well cleaned. If they charged us 50% less probably would even rate the hotel 4 out of 5, but with the rates they are charging now the value for money is simply not there.

Pros. -The reception staff was nice while checking in. -Atmosphere is lovely -close to Pakmeng pier Cons. -the lady who escorted us to the room just open the door and left. The room wasn’t cleaned after the previous guest checkout. Pretty slack.

We had booked and paid in advance for a double "Sea View Room" through Agoda. When we arrived all their "Sea View Room(s)" had already been rented out, although Agoda's booking confirmation clearly stated that we had rented and paid for a "Sea View Room". At the reception, nobody could speak English. The woman rang the Pakmeng Resort Manager and handed me her phone that I talk to her manager. I tried to speak to him. However, the manager could hardly speak and understand English. At the Pakmeng Resort, staff don't speak English at all. Only Thai. In the end we got a "River View Room". The manager claimed that the "River View Room" was MORE expensive than the "Sea View Room", but I would get it for the same price I had paid in advance to Agoda. From Agoda's website, I know that in reality for the "River View Room" is cheaper!!! Further, our "Riverside View Room" excluding bathroom with a bare concrete floor and not tiled as shown on Agoda's website and verandah was much less than 16 sqm, when the "Sea View Room" was supposed to have 30 sqm. My windows 10 laptop normally shows available internet networks. Internet was not available at the Pakmeng Resort. I requested a partial refund for the "Sea View Room" paid for in advance. Pakmeng Resort refused a partial refund. Agoda offered a cash refund of USD 9.94 as a gesture of goodwil, but refused to credit the sum to my Visa account. Agoda refused to answer all specific questions regarding the cash refund, which led me to believe that the cash refund is only meant for future bookings with Agoda.